Office Admin Apprentice
D P (BUILDING SYSTEMS) LTD
PERRY BARR, B42 2TX
Closes in 9 days (Friday 11 October at 11:59pm)
Posted on 26 September 2024
Contents
Summary
Our administrative & customer service department act as first point of contact for our customers, our drivers and our internal warehouse and operations team. This role is an integral part of our business and will help ensure our service is world class. The person filling this role promotes better relations for further business. Is this you? Apply!
- Annual wage
- £13,312 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, 08:00 - 17:00
40 hours a week
- Possible start date
-
Monday 14 October
- Duration
-
1 Year 3 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- General administrative duties including responding to customer emails
- General customer service duties including answering inbound calls
- Scanning all POD’s and saving them on the shared drive (collection and delivery)
- Gaining ETA’s and investigating shipments with couriers and reporting back to customers
- Completing spreadsheet for returns and filing required paperwork
- Completing the daily pre alert with delivery info and ensuring all deliveries are out for delivery with no delays and updating customers and saved POD’s
- Prioritise and process customer orders and requests submitted by telephone, email and live chat when required – short staffed.
- Investigate and resolve customer complaints and resolve complaints quickly and patiently, including assistance of customers who may have received their orders late, have received the wrong order or have received faulty products
- Keep confidential records and financial information private and secure
- Learn how to use database systems and technology to deliver great customer care
- Liaise with company suppliers to arrange collections, deliveries item repairs, correspondence and email management as needed
- Learning about the company's mission and available products/services
- Raising purchase orders for required stock
- Send invoice to customer’s when requested
- Contribute to thriving sales team with great customer services and the ability to meet the needs of clients who need assistance within a timely manner
- Assisting customers with their queries and requirements
- Assisting sales and operations with day-to-day tasks and providing support to the customer service manager
Where you’ll work
UNIT 4
TAMEBRIDGE INDUSTRIAL ESTATE
ALDRIDGE ROAD
PERRY BARR
B42 2TX
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
TRANSWORLD PUBLICATIONS SERVICES LIMITED
Your training course
Business administrator (level 3)
Equal to A level
Course contents
Your training plan
- Business Administrator Level 3 Apprenticeship Standard
- The apprenticeship will be completed at the workplace and one day a month at Protocol consultancy Services B3 2NH
More training information
Classroom, remote, and workplace training TBC.
Requirements
Desirable qualifications
GCSE or equivalent in:
- English (grade Grade 4/C or Above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Team working
- Patience
Other requirements
Can you get to this location easily, and ensuring you will be on time?
About this company
Distributor of Cable management Our aim is to supply high-quality cable management and network cabling containment products and solutions by leading manufacturers which suit your needs, ensuring you get what you want, where you want it. We supply products from the likes of Marco, Halfen, Pemsa, Legrand, Cablofil and Pump House to name just a few.
After this apprenticeship
- Full-time employment and further qualifications for related services within the business
Ask a question
The contact for this apprenticeship is:
TRANSWORLD PUBLICATIONS SERVICES LIMITED
Melanie Judd
mjudd@protocolgroup.co.uk
01212367862
The reference code for this apprenticeship is VAC1000279318.
Apply now
Closes in 9 days (Friday 11 October at 11:59pm)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.