Business Administration Apprentice

Summary

The apprenticeship provides on-the-job learning experience by undertaking a range of administrative duties to support the operational service areas whilst developing your knowledge and skills in our friendly team.

Annual wage

£13,312 to £23,795.20 a year

Minimum wage rates (opens in new tab)

Salary sacrifice scheme for increased annual leave.

Training course

Business administrator (level 3)

Hours

Monday to Friday working general office hours, 9am to 5pm, with some flexibility. Working hours will include time spent completing off-the-job training such as attending college.

40 hours a week

Possible start date

Monday 6 January

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Duties will include but are not limited to;

Processing information using Microsoft and other applications where accuracy is important
Dealing with internal and external people both face-to-face and by telephone in order to deliver efficient customer service
Processing of invoices, dealing with accounts and financial data, vehicle hire, motor-related insurance claims, time sheets and other correspondence
Assisting the senior technical office with projects in the waste, street cleansing, grounds maintenance and cemeteries business streams
Assisting the HR business partner with some administration of HR-related issues

Where you’ll work

Fowlchurch Depot

Fowlchurch Road

Leek

Staffordshire

ST13 6BH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

UNIVERSITY OF DERBY

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Apprentices will attend college every six weeks for an on-campus activity day with other apprentices, college transport is available including a free-shuttle bus between Buxton and Leek Campuses.

They will also be visited in the workplace by an assigned instructor-mentor who will complete observations and professional discussions and discuss progress.

More training information

Alliance Environmental will provide a full induction into the company, health & safety training, systems training, GDPR training and on-the-job specific training.

Requirements

Essential qualifications

GCSE in:

English (grade 4/C or above)
Maths (grade 4/C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Logical
Team working
Reliable
Ability to learn from peers
A desire to learn

Other requirements

The depot is within walking distance from Leek Town Centre and the bus station however, please consider how you will get to work each day.

About this company

Alliance Environmental Services is a joint venture company between Ansa, High Peak Borough Council and Staffordshire Moorlands District Council currently providing waste collection, Street Cleansing, grounds Maintenance, cemeteries and fleet services within High Peak and Staffordshire Moorlands. In offering and delivering these services, the Company must be cost effective, competitive and profitable and this requires the company to operate streamlined processes to a standard that is compliant, attractive to customers and reflective of the public sector ethos. Our Business Support Team believe that through our Professionalism, Teamwork and Positive Attitude we are committed to providing excellence, in both our performance standards and customer service. To achieve this for our customers we will continue to improve our skills and processes to ensure efficient and effective service delivery.

http://www.allianceenvironmental.org (opens in new tab)

Company benefits

Cycle-to-work scheme, free refreshments, fruit & breakfast foods, access to company pension scheme, free physiotherapy and counselling services, company-paid wellbeing fund, free on-site parking.

After this apprenticeship

There is excellent potential for progression within the alliance including the possibility to progress onto a higher apprenticeship.

Ask a question

The contact for this apprenticeship is:

UNIVERSITY OF DERBY

Apprenticeships Team

feapprenticeships@blc.ac.uk

08000740099

The reference code for this apprenticeship is VAC1000279283.

Apply now

Closes in 31 days (Wednesday 30 October)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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