Receptionist/Office Junior Apprentice with Macmillans Solicitors LLP

Summary

This is an exciting opportunity to start your career in a business administration role, working with the admin team and undertaking a variety of duties. We are looking for a full-time (Monday-Friday: 9am-5pm) apprentice to join our team which will be a temporary to permanent position and training will be given.

Annual wage: £11,648 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday 9am to 5pm
35 hours a week
Possible start date: Friday 1 November
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Your main duties will include:

Reception Duties including keeping reception area tidy and all devices correctly stocked with paper etc.
Assisting the secretaries with archiving and retrieving archived documents and files
Collecting post and dealing with post at the end of the day
Supporting the team with admin tasks
General office duties including dealing with clients in reception for appointments and taking their I.D documents to support secretarial staff and solicitors in a very busy environment
Dealing with email enquiries
Data input, photocopying and scanning

Training: You will be required to undertake the Level 3 Business Administration Apprenticeship either online or at Truro College (day release).

The successful candidate will have good client service skills, pay attention to detail and accuracy when scanning/ copying, have the ability to work on own initiative and to prioritise work, and will be presentable, reliable, flexible and adaptable.

GCSEs in English and mathematics at Grade C or above or equivalent are required. Knowledge of the use of IT would be advantageous but not necessary.

Where you’ll work

MANOR HOUSE

BRIDGEND

WADEBRIDGE

PL27 6BS

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THE APPRENTICE ACADEMY LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Training will be fully office based and will include one day a week online with The Apprentice Academy Limited

More training information

Training will be given in the office by existing support staff and occasionally by fee earners

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Team working

About this company

Busy high street practice

http://macmillans-solicitors.co.uk (opens in new tab)

After this apprenticeship

Trainee Legal Secretary
Paralegal

Ask a question

The contact for this apprenticeship is:

Macmillans Solicitors LLP

Lauren Clare Gillespie

lg@macmillans-solicitors.co.uk

01208 503152

The reference code for this apprenticeship is VAC1000279280.

Apply now

Closes in 10 days (Friday 11 October at 11:59pm)

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