Apprentice Aftersales Advisor - Cleckheaton Ford

Stoneacre Motor Group

Cleckheaton, BD19 3TT

Closes on Wednesday 30 October

Posted on 26 September 2024

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Contents

Summary

Stoneacre Motor Group are offering an exciting and unique opportunity for apprentices to start their career within a phenomenally successful and ever-growing company. This excellent opportunity has arisen for the right candidate to undertake an apprenticeship with Stoneacre Motor Group, to become a fully trained Aftersales Advisor.

Annual wage
£13,312 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday 8.30am - 5pm

40 hours a week

Possible start date

Friday 1 November

Duration

1 Year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Advise customers about necessary Service / Parts for routine maintenance / repairs.
Answer telephone queries and respond to customers’ needs.
Collect data from customers to facilitate and qualify the customer service or repair requirements.
Prepare repair order documents including pricing up parts required.
Deal with queries and complaints in a professional manner.
Demonstrate consistent good customer service.
Explain the work performed / parts requirements and the charges to the customer.
Adopt flexibility to meet the needs and demands of the business.
Maintain a safe working environment.

Where you’ll work

183 Bradford Road

Cleckheaton

BD19 3TT

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

DECIDEBLOOM LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    Customer service practitioner level 2.

    Functional skills if required.

    Training schedule has yet to be agreed. Details will be made available at a later date.

    Requirements

    Desirable qualifications

    GCSE in:

    • English Mathematics (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Presentation skills
    • Administrative skills
    • Number skills
    • Analytical skills
    • Logical
    • Team working
    • Creative
    • Initiative
    • Non judgemental
    • Patience

    About this company

    Stoneacre Motor Group is one of the UK's fastest growing and most successful motor vehicle dealers. We have over 40 nationwide. Stoneacre Academy is the Award-Winning Training Department of Stoneacre Motor Group. We’ve already enrolled and completed 100s of apprentices who work in a variety of roles. Our philosophy at Stoneacre Academy is to create CAREERS FOR LIFE and offer sustainable, life-changing opportunities.

    http://www.stoneacre.co.uk (opens in new tab)

    After this apprenticeship

    Learners, employers, and staff are our most important asset. The success of our company depends on the development of a strong effective team. We aim to aspire all individuals to achieve their ultimate goals through the Stoneacre CAREERS FOR LIFE programme.

    At the end of the programme, you will be a fully qualified Aftersales Advisor and may have the opportunity to progress further through our Continuous Professional Development Programmes.

    Ask a question

    The contact for this apprenticeship is:

    Stoneacre Motor Group

    Rachel Harrison

    Rachel.harrison@stoneacreacademy.co.uk

    01405744201

    The reference code for this apprenticeship is VAC1000279260.

    Apply now

    Closes on Wednesday 30 October

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.