Operations Apprentice (Virgin Money )
CLYDESDALE BANK PLC
Newcastle Upon Tyne, NE3 4PL
Closes on Wednesday 27 November
Posted on 30 September 2024
Contents
Summary
You’ll receive invaluable on-the job experience as you work in dedicated operations business areas, learning what it takes to provide brilliant customer service to ensure fantastic outcomes and experiences. All this whilst working alongside our super talented Operations colleagues that will coach and mentor you on your journey.
- Annual wage
- £22,000 a year
- Training course
- Senior financial services customer adviser (level 3)
- Hours
-
Monday to Friday.
Shifts to be confirmed.
35 hours a week
- Possible start date
-
Tuesday 21 January
- Duration
-
1 Year 3 Months
- Positions available
-
12
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Develop an understanding of Virgin Money business functions and the key activities they deliver to support the successful day to day operations of the Bank.
- Build and manage effective and influencing working relationships with a variety of stakeholders at function or divisional level.
- Help to contribute to the relevant goals and customer outcomes for your area.
- Proactively drive personal development, both academic and professional, and to use this to find and establish a path to either a team leader/supervisor or a relevant professional role.
- Gain experience and knowledge of the department strategy.
- Assist in delivering to agreed standards on time and to required quality measures.
- Assist in delivering continual improvement initiatives to reduce risk and increase performance, efficiency and productivity.
- Follow relevant standards and procedures and develop knowledge to ensure outcomes re in-line with both industry regulation (e.g. GDPR, PCI-DSS) and company best practice.
- Develop into a subject matter expert for a particular knowledge area, process or business area within the COO team and across Virgin Money.
- Work closely with business areas and partners to complete development activity within agreed quality standards, processes and timescales.
- Ensure that our company Purpose, Values and Behaviours are at the heart of all you do.
Where you’ll work
Jubilee House
Gosforth
Newcastle Upon Tyne
NE3 4PL
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
BPP PROFESSIONAL EDUCATION LIMITED
Your training course
Senior financial services customer adviser (level 3)
Equal to A level
Course contents
Your training plan
More training information
BPP apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Requirements
Essential qualifications
GCSE in:
- 5 GCSE's including English and Maths (grade (A*-C/9-4 or equivalent))
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Problem solving skills
- Initiative
- Self motivation
- Self starter
- Keen for career in business
- Professional approach
- Customer focused
- Computer literate
- Abilit to analyse information
Other requirements
• 30 days Holiday plus Bank Holidays • 20 weeks paid, gender neutral family leave (52 weeks in total) for expectant parents and those looking to adopt • Market leading Pension & Private Medical Insurance • Flexible benefits including Cycle to Work, Wellness & Health Assessments and Critical Illness • Ability to work anywhere in the UK (where the role allows) • Free Parking Available
About this company
At Virgin Money, we strive to create positive experiences for our millions of customers. Our purpose, Making You Happier About Money, underpins everything we do. We believe in doing banking differently, coming up with big ideas and working together. We all live our best lives when we can be ourselves, do incredible things, see the possibilities, and feel fired up.
After this apprenticeship
Long-term role in operations department with future potential for escalation including options to undertake further qualifications and/or pursue internal career path.
Ask a question
The contact for this apprenticeship is:
BPP PROFESSIONAL EDUCATION LIMITED
Nabila Lotfy
nabilalotfy@bpp.com
0203 834 2872
The reference code for this apprenticeship is VAC1000279196.
Apply now
Closes on Wednesday 27 November
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