Apprentice Business Administration Assistant

Summary

We are looking for a business administration apprentice to join our project team. You will have great communication skills and be confident when dealing with others. Working as part of a friendly team, you will have a varied role to help the business run smoothly.

Annual wage

£14,560 a year

Minimum wage rates (opens in new tab)

£7.50 - for 16-18 year olds £8.50 for anyone over 19 years and then NMW

Training course

Business administrator (level 3)

Hours

8.00am to 5.00pm, Monday to Friday (30 min lunch break & x2 15 mins coffee breaks) Additional overtime may be required depending on the needs of the business.

35 hours a week

Possible start date

Friday 11 October

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Incoming/outgoing email/post
Scanning & filing
Stationary orders
Workwear orders
General purchase ordering
Using Microsoft calendar
CRM & job management
Upkeep of CRM database
Liaising with clients via telephone & email
Liaising with engineers
Logging of calls to CRM
Raising initial job sheet
Quotation approval
Raise a new job on receipt of receiving approval from a client following a quotation being issued
Order quoted parts
Booking of accommodation
Expenses
Logging of remedy

Where you’ll work

Merlin House Princesway

Team Valley Trading Estate

Gateshead

Tyne And Wear

NE11 0NF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WOODSPEEN TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administration Apprenticeship Standard:

Units included in the programme include:

The Organisation
Business Fundamentals
Decision Making
Project Management
Managing Performance

Training location to be confirmed.

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade C/4 or above)
Maths (grade C/4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Non judgemental
Patience

Other requirements

Travel to and from the Team Valley

About this company

The UpNorth Group consists of several market leading companies covering a diverse range of Industry Sectors. The Group companies provide pioneering solutions to both national and international markets. Industry sectors covered range from Data Centres, M&E Building Services to Foodservice Equipment & Engineering Solutions.

https://www.upnorthgroup.com/ (opens in new tab)

Company benefits

24 days annual leave & a day off for Birthday (25 days) + Public Holidays • Group Pension with 3% of salary contributed to by Company • Corporate rate private health care • Free onsite parking

After this apprenticeship

A permanent position within the organisation

Ask a question

The contact for this apprenticeship is:

WOODSPEEN TRAINING LIMITED

Jackie Bijkerk

Jackie.Bijkerk@woodspeentraining.co.uk

07751 922614

The reference code for this apprenticeship is VAC1000279158.

Apply now

Closes in 12 days (Thursday 10 October)

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