Apprentice Customer service Advisor

The Garage Willenhall

New Rd, Willenhall, WV13 2DA

Closes in 13 days (Wednesday 9 October at 11:59pm)

Posted on 25 September 2024

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Contents

Summary

An exciting opportunity to join a highly successful vehicle repairs business. We are a busy workshop with multiple telephone and walk in customer queries throughout the day. You will be handling administration duties as well as all general office work. This role would ideally suit someone who holds strong organisational and communication skills.

Annual wage
£12,313.60 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday – Friday 9am - 5:30pm

37 hours a week

Possible start date

Wednesday 16 October

Duration

1 Year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Welcoming customers and booking them in
  • Answering phones
  • Providing office support including customer support
  • Keeping well-organised files and records of business activity
  • Keeping computer databases up to date
  • Interacting with customers and suppliers either on the phone or in person
  • Following up on business communications, billing, and ordering
  • Communicating with suppliers and vendors
  • Invoicing
  • Building relationships with customers
  • Sending emails
  • Collecting and sorting post
  • Scheduling appointments
  • Being ready for any other administrative tasks that are required

Where you’ll work

New Rd, Willenhall

WV13 2DA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CITY OF WOLVERHAMPTON COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    • L2 Customer Service qualification
    • Functional skills if required
    • 1 day a week at college
    • The rest of the training will take place in the workplace

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • English (grade 4/C and above)
    • Maths (grade 4/C and above)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • Organisation skills
    • Customer care skills

    About this company

    We are a small family run business working to keep our customers safely on the road.

    After this apprenticeship

    • Full time position

    Ask a question

    The contact for this apprenticeship is:

    CITY OF WOLVERHAMPTON COLLEGE

    Sophie Powell

    The reference code for this apprenticeship is VAC1000279120.

    Apply now

    Closes in 13 days (Wednesday 9 October at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.