Apprentice Office Administrator

Summary

Join Trident Electrical as an administrative professional, where you'll manage calls, produce quotes, and maintain document control. Your organisational skills will enhance efficiency in a dynamic team environment. If you're proactive and eager to learn, grow with us in a company committed to excellence!

Annual wage: £13,312 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday 9am to 5pm
40 hours a week
Possible start date: Monday 25 November
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Taking Calls
Answer incoming phone calls professionally and greet callers warmly.
Listen attentively to inquiries and address needs directly or route calls appropriately.
Maintain a friendly and helpful demeanour while managing call volume.
Keep accurate records of calls and messages for follow-up.
Producing Quotes
Gather relevant information from clients or internal teams for accurate price estimates.
Ensure all components are correctly priced and terms are clearly stated.
Document Control
Implement and maintain a structured system for organising, storing, and retrieving important documents.
Ensure proper version control for all business files.
Manage access rights to sensitive information to maintain confidentiality.
File Documents
Systematically file various business documents, both physically and digitally.
Understand the company’s filing system to categorise documents accurately.
Conduct regular audits of the filing system to ensure everything is up-to-date and properly stored.
General Admin
Perform various administrative tasks that keep the office running smoothly.
Schedule meetings, manage calendars, and prepare reports as needed.
Handle correspondence and order office supplies efficiently.
Assist with basic bookkeeping tasks as required.
Be organised, detail-oriented, and able to multitask effectively, proficient in office software like Microsoft Office.

Where you’ll work

19 SMEATON ROAD

PORTWAY

WEST BUSINESS PARK

ANDOVER

SP10 3LF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BASINGSTOKE COLLEGE OF TECHNOLOGY

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

We are seeking an apprentice to join our busy Andover office. This position offers a unique opportunity for hands-on training without the need for college attendance, as all training will be conducted in the workplace. You will gain valuable experience while contributing to our team.

More training information

Aspiral Learning BCoT will provide this apprenticeship in a work-based setting. You will benefit from a minimum of 6 hours of Off-the-Job Training each week, access to an online portfolio, and support from a dedicated Business Trainer who will guide your learning and development throughout the program.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working

Other requirements

Skills Required: We are looking for a punctual and reliable individual who can thrive in a fast-paced construction industry environment. Basic proficiency in Microsoft Word and Excel is preferred, along with strong organszational skills and attention to detail. The ability to multitask effectively is also essential. Personal Qualities: The ideal candidate should be proactive and self-motivated, with excellent verbal and written communication skills. We seek an enthusiastic team player who maintains a positive attitude and is eager to learn and adapt to new challenges. A friendly and approachable demeanor is important, as well as the confidence to handle phone calls and client interactions professionally. Additionally, the candidate should demonstrate a courteous manner and the ability to maintain composure under pressure. These qualities will ensure a successful integration into our dynamic work environment, allowing for effective contributions to our team.

About this company

Trident Electrical Services Limited is a private limited company based in Andover, Hampshire, established on June 7, 1996. The company specialises in electrical installation services, We are committed to providing high-quality electrical solutions tailored to client needs. The company emphasises a strong operational foundation, ensuring compliance with industry standards and regulations while fostering a positive work environment. Trident Electrical is also dedicated to employee development, offering apprenticeships and training programs to enhance skills within the electrical sector.

https://www.tridentelectrical.com (opens in new tab)

After this apprenticeship

Full time Business Adminstrator

Ask a question

The contact for this apprenticeship is:

BASINGSTOKE COLLEGE OF TECHNOLOGY

Hannah Browne

hannahbrowne@tridentelectrical.com

The reference code for this apprenticeship is VAC1000279062.

Apply now

Closes in 28 days (Friday 25 October at 11:59pm)

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