Funeral Director Apprenticeship

Summary

Join our compassionate team at Douch Family Funeral Directors as a Funeral Director Apprentice, gaining hands-on experience in funeral arrangements, care of the deceased, and support for grieving families. Learn all aspects of the profession with guidance from our experienced staff, offering dignified, personalised services. Full training provided.

Annual wage: £13,312 to £23,795.20 a year
Minimum wage rates (opens in new tab)
Training course: Funeral director (level 3)
Hours: Monday to Friday 08:00 to 5:00pm including 8 hours training with minimum 6 hours off site.
40 hours a week
Possible start date: Monday 4 November
Duration: 1 Year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

To develop skills enabling them to arrange and conduct funerals in line with the client's wishes
Ensure timely completion of administration tasks including invoicing and inputting data on to our in-house funeral management system
Assist with tasks within the branch as requested, which may include helping with coffin deliveries, fitting coffins, preparing the deceased, cleaning of company vehicles

Where you’ll work

AE Jolliffe & Son Funeral Directors

17 Victoria Road

Ferndown

Dorset

BH22 9HT

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HIT TRAINING LTD

Your training course

Funeral director (level 3)

Equal to A level

Course contents

Lead the team to use established strategies when handling grieving clients. Build a rapport with clients anticipating their requirements and providing excellent service. Handle and resolve clients concerns, complaints and compliments.

Lead a service, which delivers business vision and values when dealing with clients, colleagues and all stakeholders. Work to improve the profitability and reputation of the business whilst being respectful to competitors. Create opportunities to introduce / promote the business at local events, assist with fund raising and support community services. Manage and monitor the appropriate use of technologies meeting business objectives.

Supervise and manage the day-to-day running of the business. Carry out briefings and debriefings to organise the team to meet business objectives. Lead the team effectively responding positively to different group dynamics and personalities. Design and manage contingencies according to own role and business needs. Act within limits of own authority making decisions and escalating to business decision makers/stakeholders when necessary.

Apply legal requirements for the sector whilst supervising staff working with external agencies and authorities. Supervise operations according to the business’ governance, policies and procedures. Organise and support colleagues to coordinate specialist funeral services within legal requirements.

Facilitate continuous professional development activities and use newly acquired skills and knowledge to improve business, self and others. Research, source and implement development activities. Identify training needs with team members, arrange and/or deliver development activities to others.

Cascade up-to-date information to the team regarding new and current products and services. Empower the team to be confident when offering choice to the client.

Give appropriate responses to all forms of communication, showing an ability to interpret a range of cues. Monitor the effectiveness of and encourage excellent communications across all operations that achieve the best result for the business.

Manage business information systems and procedures. Use ethical practices to support profitability and maintain own business’ social responsibilities. Analyse management information and suggest ways to improve business performance.

Show ability to take control and ownership of events on the day of the funeral.

Your training plan

Training schedule has yet to be agreed. Details will be made available at a later date.

Requirements

Essential qualifications

GCSE in:

English (grade Grade 4 and above)
Maths (grade Grade 4 and above)

Desirable qualifications

GCSE in:

Religious Studies (grade Grade 4 and above)
Level 2 (grade Distinction)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience
Physical fitness
Empathetic

Other requirements

This role will include working outdoors, heavy lifting and travelling across the conurbation. Full Driving licence is required for this role.

About this company

We are a family owned funeral director business with seven branches across Dorset. The apprentice will be based at our AE Jolliffe & Son branch based in Ferndown.

http://www.funeraldirector.co.uk (opens in new tab)

After this apprenticeship

To work towards their Diploma in Funeral Directing.

Ask a question

The contact for this apprenticeship is:

F C DOUCH & SONS (FUNERALS) LTD

Hayley Gaunt

hayley@fcdouch.co.uk

The reference code for this apprenticeship is VAC1000279020.

Apply now

Closes in 9 days (Friday 11 October at 11:59pm)

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