Digital Support Technician apprentice - 5M Solutions Ltd - £17k-£20k – Find an apprenticeship

Summary

You will have the opportunity to take advantage of continuous learning opportunities and career advancement programs designed to help you grow your career. Engage in cutting-edge projects that challenge and excite you, all while being part of a team of enthusiastic professionals dedicated to excellence in a collaborative environment.

Annual wage

£17,000 a year

Minimum wage rates (opens in new tab)

The apprentice will be paid £17,000 - £20,000 which will be discussed if invited to interview.

Training course

Digital support technician (level 3)

Hours

You will enjoy flexible working hours that help you balance your professional and personal life, thanks to the employer's flexible scheduling options.

37 hours a week

Possible start date

Monday 4 November

Duration

1 Year 4 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Develop and maintain strong relationships with clients by understanding their needs and concerns and providing suitable solutions.
Provide exceptional support via their ticket desk, addressing ongoing technical issues and ensuring client satisfaction.
Deal with incoming support requests and manage tasks/projects with the development team.
Ensure that a resolution is suitable and delivered within their service level agreements.
Work closely with their development and marketing team to deliver top-notch support and solutions.
Manage customer accounts, onboard new clients and generate monthly reports.
Be able to troubleshoot issues, solution research and QA testing.
Organise and attend meetings with clients (both in person and remotely) to provide updates and discuss new projects.

Where you’ll work

2 Newton Court Westrand

Pendeford Business Park

Wolverhampton

WV9 5HB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

TECHNICAL PROFESSIONALS LIMITED

Your training course

Digital support technician (level 3)

Equal to A level

Course contents

use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.

use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.

apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.

provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols

operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases

communicate effectively through a variety of different channels using terminology appropriate to the audience

use digital resources to extend own knowledge and skills relevant to their role

risk assess the organisational impact of decisions that they take

use digital systems to identify productivity and performance improvements

use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice

maintain system security in line with organisational policies.

support digital operations or digital change and transformation activities.

investigate application problems and enable resolution to maintain productivity and improve quality of service.

coach and guide stakeholders to develop their applications skills to use digital systems effectively.

monitor data to analyse systems use and provide insights to recommend use or applications developments.

support customers in the use of information, products and services through digital channels.

diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.

maintain end-user systems physically or remotely. For example: software, hardware or operating systems

provide and direct end-users to tools and resources to help them to resolve their digital problems.