Enforcement Support Assistant Apprentice

Summary

The Enforcement Support Apprentice will assist in key administrative duties to help with the smooth running of the Enforcement Support Department. You will make and receive calls to Enforcement Agents and answering their questions and queries.

Annual wage: £13,312 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: The role is based in CDER Group’s office, located in Darlington working Monday - Friday, 09:00am – 5:00pm.
40 hours a week
Possible start date: Monday 28 October
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Completing Enforcement Agent / System generated Tasks and Alerts ensuring these are resolved within SLA
Making and receiving calls to Enforcement Agents and answering their questions and queries
Maintain and update a Health and Safety log of incidents relating to Enforcement Agents and provide this data to the HR department on a weekly basis
Resolve financial queries on behalf of the Accounts Department such as late banking, chargebacks and none updated
Enforcement Agent payments
Undertake actions and activities in relation to operational needs such as address cleansing, reviewing blocked cases, reviewing spotted vehicles, linking new accounts, generating reports, generating letters and vehicle removal requests etc
Co-ordinate any day to day EA requirements including clamp orders and stationary etc

Where you’ll work

CDER Group

Suite 12b, The Beehive,

Lingfield Point

Darlington

DL1 1YN

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LEARNING SKILLS PARTNERSHIP LTD

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard:

This apprenticeship is delivered through work based learning, this means that all training is done at the workplace eliminating the need to attend college
The successful candidate will be allocated a tutor who will provide a mixture of interactive online group teaching and 1-1 training monthly

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4/C and above)
Math's (grade 4/C and above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative

About this company

- UK market leading technical debt collections & enforcement group. - No. 1 in Road User Charging: Highways England, Transport for London Large central government contracts: HMCTS, HMRC, DVLA, Environment Agency. - 5 centres of excellence: London, Stoke, Bolton, Darlington, Market Harborough. - 150+ Local Authority clients. - People and technology centric business. - Advanced unique business operating software platform.

https://www.cdergroup.co.uk/ (opens in new tab)

After this apprenticeship

This is a fantastic opening to apply for permanent employment in a varied and ever expanding industry

Ask a question

The contact for this apprenticeship is:

LEARNING SKILLS PARTNERSHIP LTD

Holly Parkinson

Holly.Parkinson@lsprecruit.com

07432840539

The reference code for this apprenticeship is VAC1000278973.

Apply now

Closes in 23 days (Wednesday 23 October)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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