Customer Service Practitioner Apprentice

Summary

We are seeking to appoint an enthusiastic and motivated Level 2 Apprentice Customer Services Practitioner to provide clerical and reception support to the administrative team. As a part of this role, you will qualify in Customer Services Level 2.

Annual wage: £12,313.60 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Working Monday to Thursday 8:00am – 4:00pm and Friday 8:00am – 3:30pm over 39 working weeks per year. 13 months duration for apprenticeship, plus 3 months for end point assessment.
37 hours a week
Possible start date: Monday 14 October
Duration: 1 Year 1 Month
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

To include reception duties, including receiving, signing in and dealing with, escorting or directing visitors as appropriate.
Ensure information is shared with visitors with regards to safeguarding and health & safety procedures.
Provide switchboard support, delivering messages where appropriate and dealing with incoming queries ensuring the correct signposting.
To maintain stock levels and order stationery and refreshments.
To prepare refreshments for visitors.
To set up meetings which includes room booking, refreshments and diary management.
To deliver, sort and retrieve daily post.
Booking of external catering as required.

Where you’ll work

Clayton Road

LN5 8RE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THE PRIORY FEDERATION OF ACADEMIES

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1
Full induction onto the programme
Level 1/2 Functional Skills in maths and English (if required)
End-Point Assessment (EPA)

Workshops located in Lincoln, typically held once a month.

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Customer care skills
Non judgemental
Patience

About this company

The Professional Learning Team is part of the Trust's Central Services. Alongside our academies and wider partners, we build collective commitment to develop and value our workforce, both teaching and support staff. The overall aim of the Professional Learning team is to design, co-construct, and broker high-quality, career-stage-appropriate, evidence based Professional Learning that contributes significantly to the Trust's mission of improving the life chances of our pupils so that they can become true citizens of the world.

https://www.prioryacademies.co.uk/ (opens in new tab)

After this apprenticeship

The apprentice will leave with a set of transferable skills to be equipped to take on the next level role in any busy office environment. Could lead to possible employment within the Professional Learning Team.

Ask a question

The contact for this apprenticeship is:

THE PRIORY FEDERATION OF ACADEMIES

David Correia

dcorreia@prioryacademies.co.uk

The reference code for this apprenticeship is VAC1000278966.

Apply now

Closes in 11 days (Wednesday 9 October)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

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