Retail Parts Apprentice

Summary

Helping with the day to day running of a busy parts department. This includes serving and assisting customers, receiving deliveries, identifying and supplying parts, and assisting with stock management. Start date to be agreed.

Annual wage: £12,979.20 to £23,200.32 a year
Minimum wage rates (opens in new tab)
Training course: Trade supplier (level 2)
Hours: Monday - Thursday, 8.00am - 4.30pm with ½ hour unpaid for lunch. Friday, 8.00am - 3.30pm with ½ hour unpaid for lunch. Some Saturdays during busy periods.
39 hours a week
Possible start date: Monday 28 October
Duration: 1 Year 2 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Serving customers face to face and on the phone
Identifying and supplying parts, using parts books and online systems
Developing relationships with other departments
Promoting the retail shop in the local area
Stock taking and maintaining a high level of stock efficiency

Where you’ll work

Woodmans Yard

Little Tingewick

Buckingham

MK18 4AG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CLAAS UK LIMITED

Your training course

Trade supplier (level 2)

Equal to GCSE

Course contents

Knowledge and understanding of the organisation’s: communicating confidently to internal and external customers about the company and how it operates

Knowledge and understanding of the organisation’s: identifying and communicating with the relevant person if a threat or risk to the business is identified

specialist trade customer profile of the business: using appropriate techniques and forms of communication to put customers at ease and gain their trust.

specialist trade customer profile of the business: delivering customer service that exceeds customer expectations

specialist trade customer profile of the business: identifying customer requirements and referring them onwards in an appropriate manner

trade counter and telesales services: assisting customers in exploring product ranges and alternative and complementary products and services, based on the fundamental underpinning product knowledge

trade counter and telesales services: identifying the customers’ requirements, matching them to the trade supplier’s products and services

trade counter and telesales services: delivering accurate product information, to enable the customer to make a decision on products and services and know how to access the detailed technical specification of a product when required.

trade counter and telesales services: securing a trade sale using appropriate selling techniques, both face to face and on the telephone, and methods to complete the transaction.

trade counter and telesales services: applying basic merchandising techniques used within the business.

trade counter and telesales services: applying the key principles of selling in a trade supplier environment, using a variety of methods, which may include unique selling points, upselling, and link selling to secure and complete sales transactions.

trade counter and telesales services: communicating with customers using various methods and systems appropriate to the situation

trade counter and telesales services: applying the key principles of administration and working practices to accurately prepare, store, communicate and process businesses documentation.

trade counter and telesales services: processing information, to the key standards of data protection, security and intellectual property rights.

key principles of warehousing and stock control: processing and recording the receipt, storage, assembly and despatch of goods.

key principles of warehousing and stock control: receiving stock, despatching customer orders and processing returns in line with company processes.

key principles of warehousing and stock control: loading /unloading of supplier and contractor vehicles

technologies that are appropriate to the role: using technology appropriately and efficiently in line with business policy, e.g. PoS (point of sale) machines, PCs

technologies that are appropriate to the role: demonstrating the use of various technologies, e.g. bespoke/in house or off the shelf software packages to others.

legislative responsibilities relating to the business, products and/or services being sold: complying with legal requirements to minimise risk and build customer confidence.

legislative responsibilities relating to the business, products and/or services being sold: minimising disruption to the business and maintaining the safety and security of people at all time

legislative responsibilities relating to the business, products and/or services being sold: taking appropriate action if a breach of H&S regulations is identified.

personal responsibilities and performance contribute to the success of the team and the business: building two-way trust and contribute to working within a team

personal responsibilities and performance contribute to the success of the team and the business: collaborating with colleagues to resolve problems.

personal responsibilities and performance contribute to the success of the team and the business: managing personal performance by completing tasks to agreed standards and timescales and by taking action to resolve problems and communicating issues beyond own level of competence.

personal responsibilities and performance contribute to the success of the team and the business: demonstrating effective time management through planning and prioritising own workload.

personal responsibilities and performance contribute to the success of the team and the business: identifying own strengths, weaknesses and development needs.

Your training plan

At the end of the 14 month apprenticeship, you will gain a Level 2 Trade Supplier Apprenticeship Standard qualification
Over the 14 months, apprentices will be required to attend 4 x 1-week blocks at the CLAAS Academy in Saxham, plus monthly virtual classroom sessions
Apprentices will be provided with feedback at the end of each block which will provide details on how they have performed whilst on block release at Saxham
Whilst on the programme apprentices will be required to gather evidence to create a portfolio to demonstrate that they have met all the competencies and elements set out in the apprenticeship standard
Alongside the training received from CLAAS, apprentices will receive on the job training and support from Olivers, in addition to regular progress reviews with both CLAAS and Olivers

Requirements

Essential qualifications

GCSE in:

English & Maths (grade 4 - 9 (or equivalent A*- C))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Initiative
Non judgemental
Patience

About this company

Olivers are a long-standing family business with a heritage in farm machinery going back 200 years. We were the first independent CLAAS dealer in 1947 and the business has gone from strength to strength with the last 5 years seeing significant growth We are looking for an enthusiastic Retail Parts Apprentice to join our growing team. This is a fantastic opportunity to join a long-standing family business that will give the successful candidate the support and platform to develop their skills and gain a level 2 qualification.

https://olivers.claas-dealer.co.uk/ (opens in new tab)

After this apprenticeship

After successful completion of the apprenticeship, you could progress to a Parts Advisor.

Ask a question

The contact for this apprenticeship is:

CLAAS UK LIMITED

jobs@oliveragriculture.co.uk

The reference code for this apprenticeship is VAC1000278965.

Apply now

Closes in 18 days (Wednesday 16 October at 11:59pm)

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