IT Asset Coordinator Apprentice (BJSS LTD)

Summary

You will work in Provisioning within the IT Service team, providing support to over 2000 employees. We are looking for someone who can keep up to the demand of working in a fast paced, busy environment.

Annual wage: £18,000 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday. Shifts to be confirmed.
37 hours a week
Possible start date: Monday 18 November
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

As a successful and growing organisation, our employees are often very technically skilled and expect great service. We expect our IT Team to be able to think on their feet, apply learning from multiple sources and be highly organised.

Responsibilities will include, but not limited to:

· Triaging Helpdesk Tickets in the Provisioning queue to help other members of the Provisioning team.

Organising, filing and managing invoices and liaising with our Accounts team on this.
Raising purchase orders for all IT purchases.
Being the point of contact for the accounts team for any PO and invoice queries.
Triaging and managing PO requests using Microsoft Forms and Excel.
Updating internal IT systems including the helpdesk tickets, POs, Invoices and general Provisioning queries.
Ad hoc projects to help improve the efficiency of the Provisioning and wider IT team.
Answering email queries and communicating effectively with other teams.
Holiday cover for other members of the provisioning team, as required.

Where you’ll work

1 Whitehall Quay

Leeds

LS1 4HR

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BPP PROFESSIONAL EDUCATION LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

BJSS is an innovative tech consultancy – a team of problem solvers. Since 1993 we’ve been finding better ways to solve complex technology problems for some of the world’s leading organisations and delivered solutions that millions of people use every day. We bring together experts from diverse backgrounds and experiences in a collaborative and open culture to deliver outstanding outcomes for our clients, and a stimulating and rewarding environment for our people.

Requirements

Essential qualifications

GCSE in:

GCSE's including English Language & Maths (grade (A*-C/9-4 or equivalent))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Team working
Positive attitude
Self motivated
Able to work in a fast pace
Prioritise own workload
Strong work ethic
Proactive attitude
Time management skills

Other requirements

· A collaborative and inspiring environment working alongside some of the best tech people in the industry · Hybrid working – you can vary your working location to allow you to collaborate better, feed your creativity, and take the time and space to focus when you need it · Training opportunities and incentives – we support professional certifications across engineering and non-engineering roles · Flexible benefits allowance – you can spend on additional pension contributions, healthcare, dental and more… · We partner with Lifeworks to offer wellbeing support to our employees · Life Assurance (4 x annual salary) · Giving back – the ability to get involved nationally and regionally with partnerships to get people from different backgrounds into tech · 25 days annual leave plus bank holidays · Discounts – we have preferred rates from dozens of retail, lifestyle and utility brands · An industry-leading referral scheme

About this company

BJSS is an innovative tech consultancy – a team of problem solvers. Since 1993 we’ve been finding better ways to solve complex technology problems for some of the world’s leading organisations and delivered solutions that millions of people use every day. We bring together experts from diverse backgrounds and experiences in a collaborative and open culture to deliver outstanding outcomes for our clients, and a stimulating and rewarding environment for our people.

After this apprenticeship

Chance to progress into more technical roles within in the internal IT team or chances across other areas of BJSS.

Ask a question

The contact for this apprenticeship is:

BPP PROFESSIONAL EDUCATION LIMITED

La'Kei Scott

La'Kei.Scott@estio.co.uk

0203 834 2872

The reference code for this apprenticeship is VAC1000278915.

Apply now

Closes on Monday 11 November

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