Business Administrator Apprentice

Summary

Young People Services presents this brilliant early career pathway for a Business Administrator Apprentice. We offer an outstanding salary and an extensive reward and benefits package. This role offers a permanent position and the opportunity to develop valuable experience working within a clerical environment within our Young People Services.

Annual wage

£23,151 a year

Minimum wage rates (opens in new tab)

Salary includes Local Living Wage Allowance

Training course

Business administrator (level 3)

Hours

Monday to Friday; this role is ‘Hybrid’ which means working from Council Hub buildings, from home or in client visits and must be able to travel across the Borough using own vehicle for business purposes, to be discussed with the line manager (exact shifts to be confirmed).

37 hours a week

Possible start date

Monday 18 November

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The Business Administrator Apprentice is a key role within Cheshire West Early Help and Prevention Service, within the Young People Services, part of the wider Health & Wellbeing Directorate.

This apprentice role offers the opportunity to develop valuable experience of working within a clerical environment, completing specific administrative activities within agreed timescales in line with processes and procedures.

This role is essential to support the Youth Service to operate effectively, in addition to maintaining records, and systems for various work areas.

This apprenticeship will have a line manager, workplace
mentor, inclusive employment manager and a dedicated
apprentice programme tutor.

On successful completion of the Level 3 Business Administration Apprenticeship Standard and review of performance, the post holder will progress to the substantive post of Business Support Officer.

This role is ‘Hybrid’ which means working from Council Hub buildings, from home or in client visits and must be able to travel across the Borough using of own vehicle for business purposes.

Please note that this job is subject to a Disclosure and Barring
Service (DBS) check.

The apprenticeship length for this Level 3 Business Administrator
qualification is 18 months and 3 months duration to complete the End Point Assessment. Off-the-job training will be delivered on-site and via Microsoft Teams.

RESPONSIBILITIES

The Apprentice will… with appropriate support and supervision:

• Provide general clerical support for the service (including data processing, photocopying, filing, collation of information, distribution of mail, etc.) to ensure the efficient and timely provision of information.

• Deal with telephone and face-to-face enquiries to ensure that all calls/visitors are handled efficiently and effectively and good relations fostered.

• Maintain and update business and performance data ensuring that accurate information is stored securely and available for use by appropriate persons.

• Checking, process and raise invoices to ensure that bills are paid accurately and promptly and accurate up-to-date financial records are maintained.

Ordering materials and equipment on behalf of the service maintaining stock levels of office supplies and consumables.

• Prepare reports and papers for meetings and attend meetings where required to present the information.

• Support and assist with the organisation of meetings and events.

• Provide clerical support for meetings, including preparing agendas, room bookings, minute taking.

• Other admin support functions including, purchase orders and procuring goods under the direction of the Community and Interventions Manager.

Where you’ll work

The Portal

Wellington Road

Ellesmere Port

CH65 0BA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CHESHIRE COLLEGE SOUTH AND WEST

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator (Level 3) Apprenticeship Standard

This apprenticeship includes regular training with a college. At least 20% of your working hours will be spent training or studying either at your council work hub or online.

Training, studying and hours of work will be discussed during induction and your at your training plan meeting with your Tutor and Line Manager. Refer to the council's job advert for details.

More training information

See council job advert for more details

Requirements

Desirable qualifications

GCSE in:

English (grade 9-4 C-A*)
Maths (grade 9-4 C-A*)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

Other requirements

Not every candidate will meet every single desired requirement. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! We’re always looking to improve our diversity within our teams services, we would welcome applications from underrepresented groups.

About this company

Play your part towards a stronger future at Cheshire West and Chester Council. We believe a stronger future where we all play our part in thriving, caring and sustainable communities. Grow your career, make a difference at Cheshire West and Chester Council. We pride ourselves and doing things differently. Our Council provides vital services which touch all aspects of people’s lives every day. We are driven by doing things differently, working on a wide variety of exciting change programmes to tackle challenges across our borough. With almost 3,500 employees, we are responsible for well known services such as , museums, libraries, environment operations, transport and highways, social care, schools, housing, planning and waste collection, but there is much more to what we do such as supporting businesses, registering births, and marriages, pest control , supporting careers in finance, legal, data and more!

https://www.cwcrecruitment.co.uk/ (opens in new tab)

Company benefits

We embrace flexible ways of working. This is in addition to a generous Pension Scheme, working reward scheme, discounted gym membership, retail discounts, Cycle 2 Work scheme and Employee Assistance Programme, but to name a few!

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

This Apprenticeship is a permanent contract of employment. On successful completion of the Level 3 Business Administration Apprenticeship Standard and review of performance, the post holder will progress to the substantive post of Business Support Officer.

Ask a question

The contact for this apprenticeship is: