IT Support Technician Apprentice

Summary

PETA are proud to be working with ServerHouse to support them with the recruitment and training of a new IT Support Technician Apprentice. The successful applicant will join the team at their office in Fareham and work Monday to Friday on a shift pattern.

Annual wage: £16,000 a year
Minimum wage rates (opens in new tab)
Training course: Information communications technician (level 3)
Hours: 5-day rotation - Shift working Shift pattern will be: - 5 mornings (6:45am to 15:00), then 5 days off - 5 late afternoons (13:45 to 22:00), then 5 days off - 5 nights (21:45 to 7:00), then 5 days off.
32 hours a week
Possible start date: Monday 4 November
Duration: 1 Year 10 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

ServerHouse have over 1000 routers switches and end devices connected to their network, they manage a Tier 3 Datacentre with connects to the London Internet exchanges and manage systems as extended and diverse as fibre optic cables in Malta, Frankfurt and Brazil, to microwave links from the Isle of Wight to the Mainland, and individual customers' telephones.
Receive on the job training and enjoy the varied, broad range of responsibilities, gaining lots of fantastic experience. You will get great exposure with lots to learn within this apprenticeship role. Working at ServerHouse will allow you to gain unique skills and have job progression opportunities for the future.

At ServerHouse, they pride themselves on having honest employees, who are able to ask lots of questions, confidently give and take constructive criticism and listen to each other with all aspects of the job.

If you are someone who is adaptable, honest, trustworthy and ready for a challenge this is the role for you.

About the role:

Joining the team as an IT Support Technician Apprentice, you will be responsible for the following duties on a typical shift pattern:

Managing networks
Repositioning a frequency on a long range Wifi antenna
See a remote link to a location is offline, choose a new frequency
Log in to several routers and switches, spending time doing the following: isolating interesting IP connectivity and Ethernet PPPOE faults
Use ticketing system to communicate to customers
Answer customer queries & fixing issues as part of a team

Night shifts:

Troubleshooting fibre optic connectivity in Europe, Malta and Brazil
Raising tickets when the network management indicates that fibres/services are down
You would be liaising with Global Carriers such as Lumen, GTT, Colt and Zayo

5 day rotation- Shift working:

Shift pattern will be:

5 mornings (6:45am to 15:00), then 5 days off
5 late afternoons (13:45 to 22:00), then 5 days off
5 nights (21:45 to 7:00), then 5 days off

32 hours of 40-hour week – this allows the 5-day rotation (18+ only due to night shifts).

Where you’ll work

14 Brunel Way

Segensworth

Fareham

PO15 5TX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

PETA LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy

Apply the appropriate tools and techniques to undertake fault finding and rectification

apply Continuous Professional Development to support necessary business output and technical developments

Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders

Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate

Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders

Manage and prioritise the allocated workload effectively making best use of time and resources

Complete documentation relevant to the task and escalate where appropriate

Install or undertake basic software upgrades,either physically or remotely

Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements

Provide remote/F2F support to resolve customer requirements

Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Identify and scope the best solution informed by the system data associated with the task

Test and evaluate the system's performance and compliance with customer requirements.

Escalate non routine problems in line with procedures

Use basic scripting to execute the relevant tasks for example PowerShell, Linux

Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times

Apply the necessary security, in line with access and/or encryption requirements

Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely

Test and evaluate network environments

Monitor performance and usage of a network

Deploy applications on a network

Set up storage and data access for staff

Apply necessary security measures, in line with access requirements to a network

Carry out routine maintenance across network systems, ensuring organisational compliance

Monitor network-related workloads including DNS and firewalls

Install or undertake basic upgrades, either physically or remotely

Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.

Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.

Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.

Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy