IT Apprentice - Princethorpe College – Find an apprenticeship

Summary

The role would provide the successful candidate with an inside view of the workings and the organisation of a multisite network, implementation procedures of new hardware/software, including expansion and development of existing and new IT services. They will have responsibility for the first point of contact on the IT Service Desk with all users.

Annual wage

£19,968 a year

Minimum wage rates (opens in new tab)

Pay will be in the range of £9.60 per hour to £10.00 per hour. Depending on knowledge and skills.

Training course

Information communications technician (level 3)

Hours

This is a full-time, 40-hour a week role working generally 8.00am to 5.00pm with an hour’s unpaid lunch, Monday to Friday. However, due to the nature of the role, there is a requirement to occasionally work outside normal working hours.

40 hours a week

Possible start date

Monday 18 November

Duration

2 Years

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Customer service
Providing first line technical support, responding to support queries across 3 sites
Installation configuration and deployment of new and existing software in line with defined procedures
Escalation of more complex calls to the relevant support team member
Learn fundamental operations of commonly used software, hardware, and other equipment
Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software
Become familiar with Service Desk policies and services
Other duties as assigned
Software
Install and test new software
Support MS Office
Assist with software deployments
Deliver support using cloud based 365 Admin & Autopilot/Intune
Support staff with any software queries
Deliver staff training for different software packages through 1 to 1 tuition and the creation of technical guides
Troubleshoot software issues
Maintain software asset listing across the sites
Hardware
Move, check, install computer equipment as required
Maintain computer peripheral equipment such as scanners, printers, whiteboards, projectors, monitors; ensure that these are prepared and ready to be used and perform consumables stock control
Assist in the deployment of computer hardware around the school as and when required
Support Foundation telephony system
Contribute to the IT Support log of all technical faults and resolutions, list and administrate all incoming jobs
Maintain hardware asset listing across the site(s)
Network management
Monitor anti-virus status and updates
Monitor print management software
Monitor daily, weekly, monthly server back-ups
Carry out routine network maintenance, housekeeping and troubleshooting tasks
Familiarise yourself with the network infrastructure and maintain switch cabinet patch management
Develop & maintain network asset listing across the site(s)
Audio-visual
Setup AV equipment for events
Troubleshoot AV issues

Where you’ll work

PRINCETHORPE COLLEGE

LEAMINGTON ROAD

PRINCETHORPE

RUGBY

CV23 9PX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WARWICKSHIRE COLLEGE

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy

Apply the appropriate tools and techniques to undertake fault finding and rectification

apply Continuous Professional Development to support necessary business output and technical developments

Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders

Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate

Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders

Manage and prioritise the allocated workload effectively making best use of time and resources

Complete documentation relevant to the task and escalate where appropriate

Install or undertake basic software upgrades,either physically or remotely

Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements

Provide remote/F2F support to resolve customer requirements

Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Identify and scope the best solution informed by the system data associated with the task

Test and evaluate the system's performance and compliance with customer requirements.

Escalate non routine problems in line with procedures

Use basic scripting to execute the relevant tasks for example PowerShell, Linux

Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times

Apply the necessary security, in line with access and/or encryption requirements

Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely

Test and evaluate network environments

Monitor performance and usage of a network

Deploy applications on a network

Set up storage and data access for staff

Apply necessary security measures, in line with access requirements to a network

Carry out routine maintenance across network systems, ensuring organisational compliance

Monitor network-related workloads including DNS and firewalls

Install or undertake basic upgrades, either physically or remotely

Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.

Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.

Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.

Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy