Customer Service & E-commerce Fulfilment Apprentice

Summary

We are seeking someone with strong customer service skills who's willing to learn locksmith specific skills to fulfil orders and assist customers. The ideal candidate will be responsible for a mix of customer service via phone, email and in person, alongside handling ecommerce distribution, purchasing and order fulfilment.

Annual wage

£14,000 a year

Minimum wage rates (opens in new tab)

Salary to increase upon hitting performance milestones.

Training course

Customer service practitioner (level 2)

Hours

Monday to Friday 9am to 5pm

40 hours a week

Possible start date

Friday 1 November

Duration

2 Years

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Customer Service: Handle customer inquiries and provide professional, knowledge backed advice on security solutions.
Ecommerce Distribution: Manage and fulfil ecommerce orders, ensuring accurate and timely distribution of products
Purchasing: Place orders with suppliers and monitor stock levels to enable order fulfilment
Locksmith Services: Provide locksmith services, including key cutting and lock manipulation
Product Knowledge: Stay up to date with the latest security products and technologies, and assist in maintaining an accurate and comprehensive product catalogue for our online store
Team Collaboration: Work closely within a team environment to ensure a seamless customer experience both in-store and online
Organisation: Help maintain an organised and tidy workplace, keeping inventory in order and up to date

Where you’ll work

24 NEW UPPERTON ROAD

EASTBOURNE

BN21 1NU

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

EAST SUSSEX COLLEGE GROUP

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

As part of the apprenticeship you will complete the Level 2 Customer Service Practitioner apprenticeship standard. You will receive a grade Pass or Distinction on completion.

In addition to the apprenticeship standard you will complete Level 1 Functional Skills in maths and English, if you don't have GCSEs grades C/4 or above or equivalent. The delivery will take place in the workplace and the final exams at one of East Sussex College's campuses. You will then be upskilled to Level 2 Functional Skills.

The apprenticeship will be delivered fully in the workplace, and you will have assessor meetings every 4-6 weeks and workplace reviews every 10-12 weeks to monitor your progress. There will also be monthly workshops.

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Team working
Willingness to learn

Other requirements

Will involve: • Lifting heavy objects • Use of power tools and locksmith machinery • Loud noises (ear protection provided) • Use of eye protection • Communicating with customers.

About this company

LSW Secure is a small business in Eastbourne, BN21 1NU. We are one of the leading consumer security hardware resellers in the UK and focused on providing a customer-centric and collaborative working environment. Alongside a busy online store we have an established presence within the local community. Providing a storefront for clients to walk in alongside on site locksmith services to the local area.

http://www.lockshop-warehouse.co.uk (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Potential permanent full-time employment on successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

EAST SUSSEX COLLEGE GROUP

Katie Parris

katie.parris@escg.ac.uk

030 300 39871

The reference code for this apprenticeship is VAC1000278716.

Apply now

Closes in 17 days (Friday 18 October at 11:59pm)

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