Customer Service/Business Admin Apprentice – Imaging (CT, MRI & Ultrasound)

Cambridge University Hospitals NHS Foundation Trust

Cambridgeshire, CB2 0QQ

Closes in 5 days (Monday 7 October)

Posted on 23 September 2024

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Contents

Summary

We are delighted to offer 3 apprenticeships in the Imaging Department (CT, MRI & Ultrasound) for a Customer Service/Business Admin Apprentice. Your role will involve providing administration support to the department, dealing with patients, colleagues and relatives whilst you gain a Customer Service Practitioner Level 2 qualification.

Annual wage
£14,400 a year

Minimum wage rates (opens in new tab)

After 12 months in post, the salary will increase to the National Minimum Wage (depending upon your age).

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday, normal office hours, times to be discussed and agreed (i.e., 8am to 4pm / 8.30am to 4.30pm / 9am to 5pm).

37 hours a week

Possible start date

Monday 9 December

Duration

1 Year 6 Months

Positions available

3

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Providing a professional administration, clerical, data and reception service
  • Meeting, greeting and registering new patients
  • Booking appointments
  • Maintaining medical records
  • Delivering excellent customer service by communicating with internal and external colleagues and patients via email, telephone and face to face
  • Inputting information on Trust systems (Epic)
  • Completing general administration tasks

Please note that we are looking to start our apprentices any time from July onwards and we welcome applications from candidates who are currently due to sit their exams in the summer

Where you’ll work

Addenbrookes Hospital

Hills Road

Cambridge

Cambridgeshire

CB2 0QQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CAMBRIDGE REGIONAL COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    • Come and join us and be supported to earn as you learn whilst undertaking a nationally recognised qualification 
    • You will study a Customer Service Practitioner Level 2 qualification over 18 months
    • You will receive a minimum of 6 hours of your work time completing ‘Off the Job’ (OTJ) training.  This time will be allocated to you to complete either in work or you may study from home (at manager’s discretion)
    • Additional training will be given in the workplace

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • English (grade 3/D or above)
    • Maths (grade 3/D or above)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Team working
    • Initiative
    • Patience
    • Enthusiasm
    • Positive work ethic
    • Keen to learn
    • Motivated
    • Flexible
    • Understand confidentiality
    • Punctual

    Other requirements

    Applicants must have the right to work in the UK, have been a UK resident for 3+ years, hold pre-settled/settled status or have indefinite leave to remain which does not expire before the apprenticeship contract ends.

    About this company

    Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

    https://www.cuh.nhs.uk/ (opens in new tab)

    Disability Confident

    Disability Confident

    A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

    You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

    After this apprenticeship

    • Towards the end of the apprenticeship contract, you will have gained the knowledge and experience to enable you to apply for your next step in employment
    • You will be supported by a dedicated apprenticeship team to do this. We have a high percentage of previous apprentices who have successfully gained further employment with us with opportunities to gain higher qualifications

    Ask a question

    The contact for this apprenticeship is:

    Cambridge University Hospitals NHS Foundation Trust

    Karen Godfrey

    karen.godfrey2@nhs.net

    01223 349385

    The reference code for this apprenticeship is VAC1000278602.

    Apply now

    Closes in 5 days (Monday 7 October)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.