Apprentice Junior Estate and Letting Agent

Summary

This is an exciting opportunity to work within a well-established, local business providing support to the team and developing your own knowledge of the industry. This is a varied role giving you the opportunity to be part of the various aspects of sales and lettings.

Annual wage: £12,675 a year
Minimum wage rates (opens in new tab)
Training course: Junior estate agent (level 2)
Hours: Monday to Friday 9am to 5.30pm with one hour for lunch. Some weekend work is required generally one in four Saturdays 9am to 4pm.
37 hours a week
Possible start date: Monday 11 November
Duration: 1 Year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Main duties:

Develop daily business opportunities
Registering applicants for sales & lettings
Meeting lettings targets
Servicing existing clients on the database
Arranging appointments and carrying out viewings
Preparation of lettings and sales particulars, in conjunction with the Valuer, checking of background details and emailing relevant applicants when required
Dealing with incoming calls to the departments.
Dealing with property viewings, screening and maintaining the diary
Management of tenant applications when required
Preparation of legal and financial documentation when required
Overseeing of properties, including inspections visits and
Landlord Gas Safety Certificates when required
Landlord and tenant liaison as necessary
Vendor and buyer liaison as necessary
File maintenance within software systems and property files
Maintaining and updating applicant register on software systems as necessary
Report maintenance issues to Landlords and instruct contractors when required
Manage pre-tenancy inspections to ensure all legal requirements are met prior to tenancy commencing
Keep up to date and liaise with Managers on current, new and changing legislation
Complete right to rent checks
Attend check out inspections and prepare relevant paperwork with photographic evidence
Liaise with accounts department as necessary
Strive to meet set targets within the departments
Preparation of inventories and management of inventory photographs when required
Overseeing collection and maintaining up to date records on contractors including liability insurances and compliance procedures
Monitor actions raised at weekly and monthly meetings
Follow current Anti Money Laundering Regulations Policies and Procedures
Completion of all relevant sales and lettings checklist
Maintenance of the mailing list database
Advise potential buyers and tenants with suitable properties
Management of key cupboard and release of property keys when required
Ensure referral targets are met on a monthly basis
Collate viewings feedback
Dealing with sales offers with required
Assisting the valuer and lister when required
General word-processing/secretarial duties ensuring accuracy and quality are maintained and deadlines met
Maintain effective systems and procedures and ensure continuity of quality, presentation and style.
Deputise for colleagues within the department as necessary
Ensure a concern for excellence is evident in all materials/documentation produced and all other supported activities
Carry out research as required
Liaise with and support other offices as necessary in all aspects of lettings function
Co-ordinate with new Landlords to ensure they are kept updated with the progress of their property, including sending terms and conditions, monitor return to ensure received prior to letting taking place
General filing, administration duties, collating/compiling of documents and photocopying as necessary

Where you’ll work

16 Church Street

Oswestry

SY11 2SP

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HEREFORDSHIRE, LUDLOW, AND NORTH SHROPSHIRE COLLEGE

Your training course

Junior estate agent (level 2)

Equal to GCSE

Course contents

To demonstrate an understanding of the competitive market-place and commerciality of Estate Agency, Innovation, recognising opportunities and referrals.

To be able to organise and plan work in a flexible manner to ensure tasks are prioritised and completed within agreed timescales. Show effective decision making in order to ensure work and tasks are completed in line with instruction and on time, including the principles of productivity, diary management, prioritising, targets/objectives and to understand task setting.

To be able to work effectively with internal colleagues and external partners to achieve individual, team and business targets, identify solutions to problems, appreciate the importance of team working, and understand job roles and where they fit within the team. To use appropriate communication and interpersonal skills such as active listening, engagement and managing ambition.

Know how to manage the relationship with the customer. Know the importance of written, verbal and non-verbal communication (including body language), email, letter, telephone and personal etiquette.

Appropriate use of social media sites, ie. Facebook, Twitter, LinkedIn, and smartphone applications.

Effective use of IT equipment and software, including specific sales and lettings packages, phone systems, use of mobile phones, measuring devices, dictation machines, damp meters, touch typing, cameras, PCs/laptops/tablets, multifunction copiers, cloud data systems (and data compliance), safety devices.

To be able to demonstrate presentation skills, viewing and selling properties, cross selling, lettings and referrals. Standard methods of concluding sales; understanding needs.

To have an understanding of active listening, active questioning, empathy, handling difficult people and situations, objection handling, public relations and research. To be inquisitive, respectful, polite and know how to take control of a negotiation conversation.

Be able to apply a range of administrative skills in order to support the range of estate agency activities and related services. An understanding of the importance and use of digital and hardcopy records, including appropriate software packages. Diary management, filing, making and receiving telephone calls.

Demonstrate both spoken and written ‘business English’ and the difference between internal and external communications etiquette (email, letter, telephone) and numeracy (use of percentages).

Your training plan

Training will take place within the work place supported by the assessor through regular visits and reviews. An online portfolio is also used where tasks are set and progress is monitored.

Requirements

Desirable qualifications

GCSE in:

English and maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Administrative skills
Team working
Initiative
Able to prioritise workload
Quick learner
Self motivated
Enthusiastic
Reliable
Flexible approach
Positive attitude

Other requirements

You will need a full UK driving licence and access to your own car.

About this company

Monks is a professional, friendly and experienced firm of estate and letting agents with prominent offices in the county town of Shrewsbury and the popular market towns of Wem and Oswestry. Our team of professionals has more than 180 years’ combined estate agency experience and we aim to provide our clients with the highest level of service and integrity. Monks Estate & Letting Agents pride itself on being a people centred business that operates with the highest integrity. The business attracts like-minded, loyal and committed people who strive to exceed their customer’s expectations. Whilst our strategy and ambitions for the business are important, they are only as good as our ability to deliver. This means our success is as much about how we do things, as what we do. That’s where our principles and values come in. The following statements describe how we work together inside Monks Estate & Letting Agents to create a distinctive, smart, refreshingly different business – a tonic for tired house-hunters. They remind us how we should behave. They help create a bond between colleagues and customers because, after all, we’re all here for the same reasons – to do the best job we can. In a nutshell it all comes down to HOME – four words that define who, and what, we are: Honest - We’re straightforward, simple and easy to deal with. We treat people fairly, considerately and as equals. We make the complex business of moving house clear, concise and uncomplicated. Original - We’re ingenious. We’re innovative. We deliver. We lead the way in finding new homes, new sanctuaries for living. We’re non-conformist – we discard tired and outdated conventions, and strive for betterment in everything we do. Motivated - We have a drive, energy and enthusiasm to make a difference. To challenge. To make a change. To go the extra mile. To inspire and delight. Empathetic - We’re real, normal and human. We show we understand and care deeply. We respond to what you, our customers, want.

After this apprenticeship

They are looking for someone who can become a permanent member of the Monks family. Monks offer CPP and the possibility of becoming a member of the National Association of Estate Agents (MNAEA) or National Association of Letting Agents (MARLA) once the qualifications and exams have been passed (Level 3 Award).

Ask a question

The contact for this apprenticeship is:

HEREFORDSHIRE, LUDLOW, AND NORTH SHROPSHIRE COLLEGE

County Training

enquiries@countytraining.ac.uk

03456789023

The reference code for this apprenticeship is VAC1000278550.

Apply now

Closes in 28 days (Monday 28 October at 11:59pm)

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