Recruitment Consultant/Sales/Admin Apprentice

THE STAFFING NETWORK LIMITED

West Bromwich, B71 3HP

Closes in 8 days (Thursday 10 October at 11:59pm)

Posted on 25 September 2024

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Summary

The Staffing Network Limited is a growing Recruitment Agency based in Stone Cross West Bromwich. Due to internal restructuring and exceptional growth, we have a requirement for a Recruitment Consultant/Sales/Admin Apprentice to work with us.

Annual wage
£12,480 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Thursday, 9.00am - 5.00pm. Friday, 9.00am - 4.00pm.

37 hours a week

Possible start date

Sunday 13 October

Duration

1 Year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Role Includes: 

  • Search through CV job applications and vet candidates to fit relevant roles we have available
  • Place job ads on job boards
  • General admin duties on our sabre system/compliance checks rectifying to be correct
  • Training given to become a recruitment consultant.
  • Answering the landline and call handling - level of sales calls involved
  • All offices duties asked by manager to complete. Training provided where needed
  • Be efficient on computers with Windows/Excel etc.

Where you’ll work

132 Walsall Road

Stone Cross

West Bromwich

B71 3HP

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HALESOWEN COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    Level 2 Customer Service Apprenticeship Standard:

    • The successful applicant will be allocated with an assessor who will visit them in the workplace once every 6-8 weeks.
    • Functional Skills in English and maths, if required.

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • English (grade 4/C)
    • Math (grade 4/C)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Administrative skills
    • Team working

    About this company

    The Staffing Network is a growing business, who are now looking to take on an accounts apprentice to help in the busy accounts department. we offer an enjoyable and comfortable working environment, alongside a good in-house training scheme. We also offer access to employee discounts, company pensions, and early finish on a Friday. The dress code is smart/casual, and we always have dress-down Fridays.

    After this apprenticeship

    • A possible permanent role as recruitment consultant for the right candidate

    Ask a question

    The contact for this apprenticeship is:

    HALESOWEN COLLEGE

    Maadiyah Hamid

    mhamid@halesowen.ac.uk

    01216027777

    The reference code for this apprenticeship is VAC1000278492.

    Apply now

    Closes in 8 days (Thursday 10 October at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.