Level 2 Customer Service Practitioner Apprenticeship

Summary

A fantastic opportunity to work as part of a well-established team at OCL based in Swindon, near Kingswinford. You will be working alongside the sales team providing administrative and customer service support as well building and continuously developing the company social media network and adding value by selling and promoting products online.

Annual wage: £13,318.50 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday to Friday (exact start and end times to be discussed) Shifts TBC.
37 hours a week
Possible start date: Monday 28 October
Duration: 1 Year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Duties to include:

To build and continuously grow and develop the marketing of the business via Social Media pages to positively impact sales
Accurately determining the date customer orders will be required and placing orders with suppliers so that a complete and on time delivery (COTIF) is maintained
Use of the email system, company mobile telephone and landline to communicate with suppliers, customers and other members of staff
Liaising with customers, staff and suppliers and ensuring that the order/supply process runs smoothly
Selling products to customers profitably by determining their needs and technical requirements either from the items displayed or by promoting goods from brochures or the Internet
Accurately processing customer orders in the showroom using a Microsoft Excel based ordering system and a Sage based invoicing system
Taking either a deposit of full payment by cash, cheque or electronic card machine and always issuing a receipt whenever a payment is made
Answering the telephone where necessary and dealing with customer/supplier enquiries in a professional manner

Where you’ll work

HINKSFORD LANE

KINGSWINFORD

DY6 0BH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

JUNIPER TRAINING LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Level 2 Customer Service Practitioner Apprenticeship Standard:

Support with English and Maths if required
End Point Assessment
Work based learning

Requirements

Essential qualifications

GCSE or equivalent in:

Maths and English (grade 2/3 or D-E or Level 1 FS)

Desirable qualifications

GCSE or equivalent in:

English and Maths (grade A*-C/9-4 or Level 2 FS)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Team working
Creative
Initiative
Confident
Motivated

Other requirements

Are you fully committed for fulfilling all the requirements of the job and the apprenticeship training? Are you able to travel to OCL and public transport is limited?

About this company

With over 30 years industry experience and long-lasting relationships with the biggest brands in tools and building products, Building Supplies To You was opened as the online selling platform for OCL Kingswinford Ltd, one of the UK’s largest independent tools, paints and building material supply companies. Whether you are a tradesperson, industry buyer or DIYer, our site should have all you need to get the job done! If it doesn’t, then call us on our helpline and we will be able to advise on, or source the tools / equipment / materials you need. Enjoy browsing the thousands of products on offer!

https://ocldirect.co.uk/ (opens in new tab)

After this apprenticeship

OCL Kingswinford will endeavour to offer full-time employment on successful completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

JUNIPER TRAINING LIMITED

Diane Jones

diane.jones@junipertraining.co.uk

The reference code for this apprenticeship is VAC1000278468.

Apply now

Closes in 23 days (Monday 21 October at 11:59pm)

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