Level 3 Business Support Apprenticeship at Exeter Property Maintenance

Summary

We are seeking a Business Support Apprentice to join our team. We are a growing company so there will be good prospects for anyone wanting to progress their career. This is a fantastic opportunity for someone enthusiastic and motivated to learn working with a dedicated team including the office dog!

Annual wage: £12,506 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday, 8.00am - 4.30pm Wednesday, 9.30am - 3.30pm (Training Day)
37 hours a week
Possible start date: Monday 21 October
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The apprentice will be supported in undertaking the following activities as part of our Administration Team (including our office dog!).

Key Responsibilities:

Learn to take and manage phone calls and correspondence (email, deliveries etc)
Understand how to enter supplier invoices and managing supplier accounts
You will be supported to prepare draft sales invoices and estimates
You will learn and become responsible for administrative duties – checking training records, arranging insurance, vehicle documents etc
Keep inventory records of office supplies and stores
Provide support in the production of Health and Safety documents and records
Preparation of standard forms and documents
You will have the opportunity to assist in operational running of the business including booking in jobs with customers

Skills Required:

Good communication and interpersonal abilities, including telephone manner
Good organisational skills
Good computer skills. (Any specific software will be taught)
Able to work well as a member of a team and individually
You must be self-motivated, punctual and reliable
Good work ethic and willingness to learn
An interest in marketing would be useful in order to run the company’s social media pages and website etc.
This role may be closed early if a sufficient number of applications are received

Where you’ll work

Unit 8, Newcourt Barton Business Units

Clyst Road

Exeter

EX3 0DB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SOMERSET SKILLS & LEARNING CIC

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administrator Apprenticeship Standard
Functional Skills Level 2 in English and maths if required
End Point Assessment: Knowledge Test; Professional Discussion; Presentation/Q&A

Requirements

Desirable qualifications

GCSE or equivalent in:

English and maths (grade A*-C/9-4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Customer care skills
Team working
Initiative
Motivated

Other requirements

Please consider how you will travel to the place of work, particularly if you rely on public transport.

About this company

We run a business which offers building work, carpentry, plumbing, electrical and decorating services from a team of trained professionals who ensure our customers are always looked after.

https://exeter-pm.uk/ (opens in new tab)

After this apprenticeship

For the right candidate there will always be opportunity for growth

Ask a question

The contact for this apprenticeship is:

SOMERSET SKILLS & LEARNING CIC

For SS&L: Philippa Bancroft

pbancroft@sslcic.co.uk

07917 923622

The reference code for this apprenticeship is VAC1000278450.

Apply now

Closes in 8 days (Wednesday 9 October at 11:59pm)

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