Apprentice Scheduling Administrator

Summary

An opportunity to join our team at KFP Total IT Solutions in the role of Apprentice Scheduling Administrator. Join our team to be trained to deliver the best-in-class IT services support to our retail and hospitality customers.

Annual wage: £18,000 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday 08:30 to 17:30 with 1 hour unpaid lunch.
40 hours a week
Possible start date: Monday 28 October
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Specific duties may include, but are not limited to assisting in the following areas:

Arranging Field Engineer diaries
Liaising with Service Desk to schedule visits
Reporting on diary entries and visits
Logging support desk interactions in our ticketing system.
Escalating problems to other departments as needed

Where you’ll work

4 FOXCOMBE COURT

WYNDYKE FURLONG

ABINGDON

OX14 1DZ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ABINGDON AND WITNEY COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Delivery model:

• Work-based training with your employer
• 10 days professional training at college
• Approximately 12 on-site or/and Teams assessment visits per year
• Level 2 Functional Skills in Maths and English (7 days at college for each, if required)
• Off-the-job training will count for at least 6 hours a week of an apprentice’s time at work

Qualifications included:
• Level 2 Functional Skills in English and maths
• Level 3 Business Administration Apprenticeship

End Point Assessment:
• Knowledge test
• Portfolio-based interview
• Project/improvement presentation

More training information

Please apply as soon as possible for this role. Should the right candidate be found prior to the closing date, then the vacancy may be closed early.

Apprenticeship Assessment and Information Session:

Any new person applying for apprenticeship roles where Abingdon and Witney College deliver the training will be required to attend an Apprenticeship Assessment and Information Session at Witney or Abingdon campus.

This will consist of a series of initial assessments (required prior to any apprenticeship offer), completion of essential paperwork, the opportunity to find out more about the apprenticeship process, the training included, and a forum for your questions.

As a new apprenticeship applicant, you will only have to undergo this process once. If you would like to talk to us about the assessments or if you need any extra support to attend the Apprenticeship Assessment and Information Session please call us on 01235 216216.

Qualification checks:

By applying for this vacancy you are giving Abingdon and Witney College permission to undertake a Learner Record Service check on your previous qualifications. We make every effort to ensure that applicants from non-traditional academic backgrounds or those who may not have the formal GCSE entry requirements can access apprenticeships where possible.

The National Minimum Wage (NMW) for Apprentices is £6.40 per hour from April 2024. This applies to 16 - 18 year old apprentices and those aged 19 and over during the first year of their apprenticeship. After this, the National Minimum wage appropriate to their age applies. The Wage for apprentices applies to both time spent on the job plus time spent training.

Requirements

Essential qualifications

GCSE in:

Maths & English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Logical
Team working

About this company

We are a specialist provider of IT services & solutions for the retail industry. We work with global household brands to support their retail IT infrastructure from point-of-sale installation to back-office services. Managed Services provider remotely managing customers' IT infrastructure and end-user systems. Over 25 years of supporting the retail and hospitality industry with our best-in-class IT services. Our mission is simple – to provide our retail and hospitality customers with truly integrated IT services and support in-store that makes a real difference to their business.

https://www.kfpit.com/ (opens in new tab)

After this apprenticeship

Permanent employment as Scheduling Administrator will be offered on the completion of a successful apprenticeship.

Ask a question

The contact for this apprenticeship is:

ABINGDON AND WITNEY COLLEGE

Mike

apprenticeships@abingdon-witney.ac.uk

01235216216

The reference code for this apprenticeship is VAC1000278449.

Apply now

Closes in 9 days (Friday 11 October at 11:59pm)

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