IT Support Technician Apprentice

City of Sunderland College

Tyne & Wear, SR3 4AH

Closes in 6 days (Monday 7 October at 11:59pm)

Posted on 23 September 2024

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Summary

As an IT Support Apprentice, you will collaborate with senior technicians and engineers, taking charge of the maintenance and configuration of our IT equipment. Your commitment to technology, coupled with exceptional organizational, administrative, and communication skills, will set you apart.

Annual wage
£12,313.60 to £22,010.56 a year

Minimum wage rates (opens in new tab)

£12347 - £22071 Per Year depending on experience.

Training course
Information communications technician (level 3)
Hours
Monday – Thursday 8:30AM – 4:30PM Friday 8:30AM-4:00PM

37 hours a week

Possible start date

Monday 4 November

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

· Providing technical support to customers both internal and external

· Establishing and diagnosing ICT problems/faults

· Establishing and diagnosing ICT problems/faults

·Support the roll out of upgrades or new systems or applications.

· Address IT issues by prioritising in response to customer service level agreements.

· Supporting a range of Computer Operating Systems including Windows 10, Windows 11, Mac OS, Chrome OS & IOS.
Supporting Office 365 & Google Workspace

Where you’ll work

Bede Centre

Durham Road

Sunderland

Tyne & Wear

SR3 4AH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CITY OF SUNDERLAND COLLEGE

Your training course

Information communications technician (level 3)

Equal to A level

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

    • Your training plan

    Level 3 Information Communication Technician.

     
    Training will be given at Bede Campus.

    Requirements

    Essential qualifications

    GCSE in:

    • English (grade 4-9 Or Equivalent)
    • Maths (grade 4-9 Or Equivalent)

    Desirable qualifications

    GCSE in:

    • IT (grade Level 2 or Equivalent)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Administrative skills
    • Team working
    • Initiative
    • Patience

    Other requirements

    Will involve a lot of Manual Handling of IT Equipment.

    About this company

    At Education Partnership North East, we are passionate about transforming lives through education. As a leading education provider in the North East of England, comprising of Sunderland College, Northumberland College and Hartlepool Sixth Form College we are committed to providing outstanding teaching and learning experiences that help our students to achieve their full potential; and we are ambitious. We are currently the top performing General Further Education college in the North East for 16-19 student achievement and ranked 2nd nationally. We have a strong college community and encourage our staff and students to be their authentic selves, be respectful of others and to be innovative in how they deliver an excellent student experience by creating an exciting future for everyone working and studying across the group. As an employer, we are dedicated to creating a supportive and inclusive workplace culture where our staff can thrive. We believe that our employees are our greatest asset, and we are committed to investing in their development and wellbeing. We believe in equal opportunities and welcome applications from all sections of the community. We are committed to PREVENT and safeguarding the welfare of children and vulnerable adults.

    https://educationpartnershipne.ac.uk/ (opens in new tab)

    Company benefits

    37 Days Holiday not including bank holidays.

    After this apprenticeship

    Position could turn into a Full Time, Permanent IT Support Technician post.

    Ask a question

    The contact for this apprenticeship is:

    CITY OF SUNDERLAND COLLEGE

    The reference code for this apprenticeship is VAC1000278448.

    Apply now

    Closes in 6 days (Monday 7 October at 11:59pm)

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