Customer Service Apprentice

WHS Plastics Brierley Hill Ltd

West Midlands, DY5 2LA

Closes on Thursday 31 October

Posted on 23 September 2024

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Summary

Working closely with internal and external customers, meeting deadlines, and dealing with customer queries. Understand the products or services that are available from the organisation and keep their knowledge up-to-date.

Annual wage
£12,480 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Thursday - 08:00 -16:30. Friday - 08:00 - 13:30.

37 hours a week

Possible start date

Friday 1 November

Duration

1 Year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Duties will include 

  • Answering telephone queries
  • Updating customer portals
  • Creating pick lists
  • Arranging transport - collection and delivery
  • Shipment Processing
  • Competent use of the company EPR system
  • General customer services ddministration

Where you’ll work

Thorns Road

Brierley Hill

West Midlands

DY5 2LA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

P.T.P. TRAINING LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    More training information

    • Customer Service Practitioner Level 2
    • Functional Skills may be required if necessary

    Requirements

    Desirable qualifications

    GCSE in:

    • English (grade 4)
    • Maths (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • Attention to detail
    • Organisation skills
    • Administrative skills
    • Team working
    • Good Timekeeping
    • Honesty

    Other requirements

    How will you travel to work?

    About this company

    WHS Plastics, founded in 1933, is a wholly owned business of the Smith family. During 2023 the acquisition of Xandor Plastics expanded the company to form a £200m group. With headquarters in Minworth, Sutton Coldfield, the group now employees more than 1700 skilled and experienced staff. WHS Plastics design and develop high quality ‘technical’ plastic components, assemblies and systems. This includes exterior and interior components that can be either painted or unpainted, EV battery components and functional black parts. We are experienced in providing customers with solutions through close partnerships are able to deliver complex commodities including just in time sequencing.

    http://www.whs-plastics.com (opens in new tab)

    After this apprenticeship

    To be decided upon completion of training.

    Ask a question

    The contact for this apprenticeship is:

    P.T.P. TRAINING LIMITED

    PTP Recruits

    ptprecruits@ptp-training.co.uk

    The reference code for this apprenticeship is VAC1000278443.

    Apply now

    Closes on Thursday 31 October

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.