Customer and Sales Support Apprentice

Summary

This is a new and varied role for a keen and ambitious candidate who can work well within a small team and help deliver an exceptional customer service experience to all clients/customers and to assist in processing ordering requirements and to support a variety of business-based tasks.

Annual wage: £13,312 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday to Friday 8.00am to 4.30pm with a half-hour unpaid lunch break.
40 hours a week
Possible start date: Monday 21 October
Duration: 1 Year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

This new apprenticeship will be varied and will cover most aspects of office administration and customer service support tasks and include the processing of client and customer information, regular use of telephone system to liaise with customers and suppliers.

Tasks will include:

Communicating efficiently with customers/clients regarding order progression and scheduling, and production of business documents
Working alongside the Sales team and offering quotes for work and updating files as required
Placing orders with suppliers and scheduling the deliveries
Entering sales orders on the IT system (when trained)
Liaising with other departments to ensure deliveries are met and customers are kept informed
Assisting in resolving customer queries
Maintaining a welcoming reception area and meeting and greeting clients

Where you’ll work

15 Darklake View

Estover

Plymouth

PL6 7TL

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

FOCUS TRAINING (SW) LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Full Customer Service Level 2 qualification
On-the-job training to support job role
Off-the-job training (plus College attendance) to support qualification requirements
Employer to offer dedicated training time to support off-the-job training requirements
Functional Skills support - (maths/English) - if required

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade A*/9 - C/4)
Maths (grade A*/9 - C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative
Non judgemental
Patience

Other requirements

Please consider how you will travel to this location for work each day, as it is not on a direct bus route.

About this company

Mayflowerstone are a well-established employee-owned business and are one of the largest trade fabricators of natural stone, quartz and corian worktops in the south west. The company are working from a purpose-built manufacturing and showroom facility on an industrial site. We are looking to train someone who will hopefully then continue to develop and progress their career at mayflowerstone.

After this apprenticeship

Upon successful completion of this apprenticeship, there will be the opportunity to work towards the Level 3 Business Administration qualification

Ask a question

The contact for this apprenticeship is:

FOCUS TRAINING (SW) LIMITED

Maria Gammon

maria.g@tftg.org

01752348980

The reference code for this apprenticeship is VAC1000278421.

Apply now

Closes in 17 days (Friday 18 October at 11:59pm)

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