Retail Associate Apprentice

NEW BALANCE ATHLETIC SHOES (U.K.) LIMITED

London, HA9 0TG

Closes in 23 days (Monday 21 October at 11:59pm)

Posted on 23 September 2024

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Summary

New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door.

Annual wage
£14,622.40 a year

Minimum wage rates (opens in new tab)

Training course
Retailer (level 2)
Hours
(5 days per week between Monday-Sunday) – Shifts are 9.00am – 5.00pm & 12.00pm – 8.00pm - Hours will include 1 day over the weekend.

38 hours a week

Possible start date

Monday 28 October

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  •           To achieve personal KPIs and contribute to overall store performance
  •          Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store
  •          Help to ensure the store remains as commercial as possible following company guidelines
  •           Adhere to company’s policies and procedures
  •           Responsible for maintaining health, safety, and environmental standards in store
  •           Perform other duties are required from the management team

Where you’ll work

Unit 14, London Designer Outlet

Wembley Park Boulevard

London

HA9 0TG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

INTEC BUSINESS COLLEGES LIMITED

Your training course

Retailer (level 2)

Equal to GCSE

Course contents
  • Communicate with customers to meet their requirements and encourage customer loyalty and repeat business.
  • Serve customers in line with brand standards, legislation, business procedures and the values of the business.
  • Provide a retail service that balances the customers’ needs with additional linked products and services.
  • Use face to face or online sales techniques such as product and price comparisons to support or influence the customer in their purchasing decisions.
  • Promote seasonal or local offers through in-store or online promotions.
  • Identify situations that may damage business reputation in line with company policy and escalate as required.
  • Maintain good merchandising to meet the needs of the business whilst ensuring safety.
  • Maintain stock levels and storage conditions such as correct temperature, lighting, ventilation, packaging to meet customer demand and minimise stock loss.
  • Use technology and applications to support sales and service ensuring that maintenance issues are reported.
  • Support team and colleague development through buddying and/or coaching.
  • Comply with regulations and legislation relevant to their role and business.
  • Contribute to continuous improvement activities which focus on improving sustainability within the business.
  • Handle complaints within remit or escalate as appropriate.
  • Support sales across a range of promotional events throughout the calendar year.

    • Your training plan

    The apprenticeship will be delivered both online and in the workplace, with a visitor from the assessor every 4 - 6 weeks.

    Requirements

    Desirable qualifications

    GCSE in:

    • English (grade A* - C / 9 - 4)
    • Maths (grade A* - C / 9 - 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Team Player
    • Demonstrate C/Service Skills
    • A passion for Retail & Sales
    • Desire to Learn
    • Able to perform basic Maths
    • Effective communication skills
    • Flexible to working schedule
    • Achieve personal KPI's
    • Deliver Customer Satisfaction

    Other requirements

    Weekend working will be required.

    About this company

    New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers. Apply now for the chance to join an incredible team!

    https://www.newbalance.co.uk (opens in new tab)

    Company benefits

    Competitive compensation Potential to earn more through our Retail Bonus Scheme Great development opportunities Generous staff discount Project involvement across our European region Flexible uniform package

    After this apprenticeship

    • Possible progression on completion of a successful apprenticeship

    Ask a question

    The contact for this apprenticeship is:

    INTEC BUSINESS COLLEGES LIMITED

    Tracey North

    tracey.north@intecbusinesscolleges.co.uk

    07580997408

    The reference code for this apprenticeship is VAC1000278416.

    Apply now

    Closes in 23 days (Monday 21 October at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.