Receptionist Apprenticeship

ORACLE TRAINING CONSULTANTS LTD

DONCASTER, DN1 1JL

Closes in 28 days (Wednesday 23 October at 11:59pm)

Posted on 23 September 2024

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Summary

Oracle Training Consultants are looking for a Receptionist to manage our front desk on a daily basis and to perform a variety of administrative tasks. The successful applicant will complete a level 2 Customer Service apprenticeship.

Annual wage
£11,648 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday 9am to 4pm

35 hours a week

Possible start date

Thursday 24 October

Duration

1 Year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Greet and welcome guests as soon as they arrive at Oracle
  • Answering calls and taking messages
  • Booking appointments 
  • Ensure reception area is tidy and presentable, with all necessary stationery and materials
  • Perform other receptionist duties such as filing and photocopying
  • Completing admin duties as required

Where you’ll work

65-67 SILVER STREET

DONCASTER

DN1 1JL

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ORACLE TRAINING CONSULTANTS LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

    Requirements

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Organisation skills
    • Customer care skills
    • Presentation skills
    • Administrative skills
    • Team working
    • Initiative

    Other requirements

    Applicant may be required to travel to our Rotherham branch if needed.

    About this company

    The journey began in 1999 above a supermarket in Doncaster’s busy market place, with only 4 staff and 18 learners, the Director; Diane Logan wanted to create a training organisation that was passionate about the Hair and Beauty Industry and high quality training, but also passionate about its learners! Twenty Five years later they offer places annually to over 250 applicants for Full Time Training, Apprenticeships and Advanced Learner Loan provision, which may be in Hairdressing, Barbering, Beauty, Nails and Make-Up. We have two state of the art training centres in Rotherham and Doncaster and are supported by over 150 local Employers who offer to support our young people through giving work experience or by employing our Apprentices.

    https://www.oracle-uk.com/ (opens in new tab)

    After this apprenticeship

    Upon completion of the apprenticeship, there will be further opportunities to develop further and progress within the business.

    Ask a question

    The contact for this apprenticeship is:

    ORACLE TRAINING CONSULTANTS LIMITED

    Oracle Training Consultants

    yvonne.reardon@oracle-uk.com

    01302 813900

    The reference code for this apprenticeship is VAC1000278337.

    Apply now

    Closes in 28 days (Wednesday 23 October at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.