Information communications technician (level 3) apprenticeship
ZANS IT CONSULTANTS LTD
Essex, IG11 8GN
Closes in 15 days (Thursday 10 October at 11:59pm)
Posted on 20 September 2024
Summary
Gain hands-on experience while earning a qualification, working with cutting-edge IT systems, and supporting real-world networks. If you're passionate about technology and ready to learn from industry experts, this is your opportunity to build skills in a fast-growing field.
-
Training course
-
Information communications technician (level 3)
-
Hours
-
Monday to Friday 11am-4pm.
30 hours a week
-
Possible start date
-
Thursday 17 October
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and
work alongside experienced staff.
What you’ll do at work
*To install, to maintain hardware and software systems;
*To assist with network setups and troubleshooting connectivity issues;
*To provide technical support to users, resolving IT-related problems;
Where you’ll work
Barking Enterprise Centre 50
50 Wakering Road
Barking
Essex
IG11 8GN
Training
An apprenticeship includes regular training with a college or
other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
LDN APPRENTICESHIPS LTD
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Your training plan
*Mentorship and guidance.
*On-the-job training.
Requirements
Essential qualifications
GCSE in:
- Math (grade A*-C or equivalent)
Let the company know about other relevant qualifications and industry experience you have. They can
adjust the apprenticeship to reflect what you already know.
Skills
- IT skills
- Attention to detail
- Analytical skills
- Logical
- Team working
About this company
ZANS IT Consultants Ltd is a leading provider of innovative IT solutions and consulting services, dedicated to helping businesses leverage technology for growth and efficiency. Founded with a commitment to excellence, we specialize in delivering tailored IT strategies, cutting-edge technology solutions, and exceptional customer service.
http://www.zansitconsultants.co.uk (opens in new tab)
After this apprenticeship
Potential career progression includes:
*IT Support Specialist;
*Network Engineer;
*Systems Administrator;
Ask a question
The contact for this apprenticeship is:
ZANS IT CONSULTANTS LTD
Adeel Khan
careerzansitconsultants@gmail.com
+44 7423 116533
The reference code for this apprenticeship is
VAC1000278333.
Apply now
Closes in 15 days (Thursday 10 October at 11:59pm)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can
create one at the same time as applying for this apprenticeship.