Apprentice Patient Navigator

Summary

Join Our Dynamic Team at Newport Pagnell Medical Centre as an Apprentice Patient Navigator. Are you passionate about healthcare and looking for an exciting new opportunity? We’re on the hunt for talented individuals to join our dedicated team! Apply today and help us continue to provide exceptional care at Newport Pagnell Medical Centre.

Annual wage: £16,200 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday - Friday / Shifts to be confirmed.
37 hours a week
Possible start date: Monday 28 October
Duration: 1 Year 3 Months
Positions available: 2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

We’re committed to creating a welcoming environment for everyone who walks through our doors, from patients and visitors to our own staff members.

As part of our team, you’ll be the first point of contact for general enquiries, providing helpful and efficient service that leaves a lasting positive impression. But that’s not all - you’ll also play a crucial role in safeguarding patient confidentiality, a responsibility we take very seriously.

Main Duties/Key Tasks at Newport Pagnell Medical Centre:

Greet patients, doctors and visitors at Reception in a polite and friendly manner
Answer the telephone promptly and courteously
Make appointments using the computerised appointment system
Administer the procedure for repeat prescriptions
Open and sort all Medical Centre post, both internal and external
Deal with general enquiries from patients and visitors in a helpful and efficient manner
Support colleagues to maintain an efficient and friendly team atmosphere

To apply you will be required to be 18 years of age due to the employer requirements for the role.

This role is ideal for someone with the following attributes:

A positive attitude
Confidence and calmness
A willingness to ask for help
Empathy and understanding
Persistence and determination

Where you’ll work

Queens Avenue

Newport Pagnell

MK16 8QT

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

MILTON KEYNES COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

You'll be studying at one day a week at Milton Keynes College for the Customer Service Apprenticeship.

Throughout your apprenticeship you'll get:

Expert mentors/trainers who will guide you through your apprenticeship
Hands-on learning, which will give you real-world feedback
Modern facilities with ample access to tech equipment and resources and much more!

Requirements

Essential qualifications

GCSE or equivalent in:

Maths & English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail

About this company

Newport Pagnell Medical Centre is a large GP training practice committed to providing excellent primary healthcare services. We have a strong emphasis on staff training and development. Based in excellent premises, our committed teams deliver a wide range of general medical services. We have two locations, one in Queens Avenue, Newport Pagnell and the other in Beaufort Drive, Willen. Our teams work across both sites.

After this apprenticeship

We have experience of apprentices working in our practice previously and in most cases they have been offered positions to remain working with us at the end of their apprenticeship. As soon as you join our practice you are considered part of our team and we hope to give you all the opportunities you are seeking.

Ask a question

The contact for this apprenticeship is:

MILTON KEYNES COLLEGE

The reference code for this apprenticeship is VAC1000278308.

Apply now

Closes in 7 days (Friday 4 October)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

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