IT Apprentice

Summary

In this role you will be working with an experienced team with over 45 years of experience in IT & Programming support, allowing you to gain knowledge from them and also experience with the team. Through this, it will allow you to excel in the role.

Annual wage: £14,276 a year
Minimum wage rates (opens in new tab)
Training course: Information communications technician (level 3)
Hours: 5 days per week; shifts TBC.
39 hours a week
Possible start date: Monday 21 October
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The main purpose of the role.

To facilitate customer IT support of all TRUMPF programming software, installation and remote support of customers systems of TRUMPF programming software. Develop and support solutions for the latest Industry 4.0 innovations from TRUMPF.

Customer installations
Remote customer support
Supporting TRUMPF showroom IT
Support Technical team with networking solutions

Primary Responsibility

Customer Consultation for the installation update of TRUMPF programming software solutions
Ensure the showroom machines are connected to the latest industry 4.0 solutions
Clear and concise logging of customer issues via SIS

Specific Responsibility

Customer Support

Onsite or at TRUMPF installation / update support for TRUMPF software products
Machine networking support for customers
TruTops support – assisting with Basic knowledge issues

Sales Support

Backup for demonstrations on the TRUMPF programming software portfolio
Maintain TRUMPF Showroom ethos, clean/tidy and functional
Back up for Time and motion studies

General Responsibilities

Exhibit and maintain a good working atmosphere and relationship with the colleagues within and across the department for an improved team working
Act and behave in line with the guiding principles of TRUMPF Group
Accurately enter data into the internal call logging system (SIS)

The ideal candidate for the role would have:

Effective planning abilities
Customer integrity to be maintained at all times
Knowledge of IT Systems including networking
Knowledge of Microsoft Office such as Word, Excel and Outlook
Good IT skills and computer literate

We reserve the right to close this advertisement early if we receive a high volume of suitable applications. We advise you to submit your applications early to prevent disappointment.

Where you’ll work

Trumpf Ltd, Unit A, President Way

Luton

LU2 9NL

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

MILTON KEYNES COLLEGE

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy

Apply the appropriate tools and techniques to undertake fault finding and rectification

apply Continuous Professional Development to support necessary business output and technical developments

Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders

Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate

Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders

Manage and prioritise the allocated workload effectively making best use of time and resources

Complete documentation relevant to the task and escalate where appropriate

Install or undertake basic software upgrades,either physically or remotely

Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements

Provide remote/F2F support to resolve customer requirements

Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Identify and scope the best solution informed by the system data associated with the task

Test and evaluate the system's performance and compliance with customer requirements.

Escalate non routine problems in line with procedures

Use basic scripting to execute the relevant tasks for example PowerShell, Linux

Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times

Apply the necessary security, in line with access and/or encryption requirements

Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely

Test and evaluate network environments

Monitor performance and usage of a network

Deploy applications on a network

Set up storage and data access for staff

Apply necessary security measures, in line with access requirements to a network

Carry out routine maintenance across network systems, ensuring organisational compliance

Monitor network-related workloads including DNS and firewalls

Install or undertake basic upgrades, either physically or remotely

Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.

Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.

Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.

Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy