Apprentice Business Delivery Technical Officer

Summary

The Apprentice Business Delivery Technical Officer is a key position within the Port Health & Public Protection Service, focusing on supporting various statutory and regulatory functions. The role plays a critical part in operational and administrative support across different teams, such as Environmental Health, Trading Standards, and Licensing

Annual wage

£24,470 a year

Minimum wage rates (opens in new tab)

City of London Corporation staff can take advantage of the pension scheme. They also receive discounts and special offers for a wide range of products and services.

Training course

Business administrator (level 3)

Hours

Monday to Friday 9:15am - 5pm core hours. Flexibility will be required for business needs.

35 hours a week

Possible start date

Tuesday 5 November

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Purpose of Post

To provide a range of business delivery services to the field operational teams to maintain and enhance the diverse services provided by the Port Health & Public Protection Service.

Main Duties and Responsibilities

Operational and Administrative Support

To provide a range of administrative services to PH&PP including, assisting service and project developments for teams and/or the service as whole, assisting with preparation of displays and presentations by PH&PP, processing applications, filing, data entry, copying, etc. as directed by the Business Delivery Team Manager
To process any land charges received from the planning department and to co-ordinate the progress from inception to submission of returns
To process all Statutory Notices served by the service on the Idox Uniform database system including arranging for the despatch of these notices where necessary, monitoring their progress and status according to current procedures
To co-ordinate the ordering of any materials and equipment required for food, water or other environmental sampling, scanning documents and entering data loaded onto the Idox
Uniform database system
To maintain both hard copy and electronic filing systems for the elements of PH&PP within Guildhall
To prepare agendas and take minutes of team meetings and distribution as required
To provide cover when necessary for the Office Assistant including opening, delivering and collecting mail

Information Technology

To enter Out-of-Hours Duty Officers’ observations and complaints onto the Idox Uniform database system for the Pollution Control Team as required.
To download daily all RIDDOR Accident Notification information from HSE’s Incident
Control Centre website and enter the data onto the Service’s Idox Uniform database system, distributing to the relevant field officer teams.
To assist Data Management staff with Sharepoint updates and maintaining the PH&PP pages on the CoL website
To receive and input information in various forms provided by officers onto Idox Uniform database

Other

To contribute to the maintenance, review, and development of detailed working procedures for the Business Delivery Team, and, where necessary, the wider service as a result of changes in legislation, national guidance or policy which may affect the work of the Team or the PH&PP Service in general
To monitor, maintain and develop customer feedback systems for the various teams and the PH&PP Service
To meet agreed individual and team targets identified through the corporate appraisal system
To actively seek to implement the City Corporation’s Occupational Health & Safety Policy in relation to the duties of the post, and at all times give due regard to the health and safety of both themselves and others when carrying out their duties
To actively seek to implement the City Corporation’s Equal Opportunity Policy and the objective to promote equality of opportunity in relation to the duties of the post
To undertake any other duties that may reasonably be requested appropriate to the grade by the PH&PP Service’s managers

Where you’ll work

City of London

Guildhall

Gresham Street

LONDON

EC2P 2EJ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

COMMON COUNCIL OF THE CITY OF LONDON

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will be supported to achieve the Business Administration Level 3 apprenticeship. Theoretical training will be Biweekly with the support of the training provider. Practical training and support will be given in the workplace allowing you to embed your learning in the working environment. You will receive hours 6 per week to support with your apprenticeship studies.

More training information

The apprenticeship training will be delivered by the City of London corporation in-house training provider Common Council of the City of London.

The apprenticeship training will be delivered via face-to-face training session at the Guildhall London EC2V 7HH on a biweekly basis.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Non judgemental

About this company

The school was founded in Brixton in 1854 to provide an education for the orphaned children of the City of London before moving to the present site, Ashtead Park, in 1926. We have a magnificent site with modern buildings alongside the original Main House set in a stunning 57 acres of parkland. This idyllic setting further supports the wellbeing of our students and staff, as being here, in the park, makes coming to work a pleasure. It looks striking in every season, and we are lucky to have a vast array of wildlife living in our woods. Today, Freemen’s is an independent day and boarding school for students aged 7-18, with a strong ethos of community and service in accordance with the values on which the school was founded. We are proudly co-educational and have been since 1854, which was radical at the time, and we continue to push the boundaries of what’s possible with our forward-thinking, progressive approach. It is the sister school of the City of London School and the City of London School for Girls, which are both independent single-gender schools located within the City of London itself. All three schools receive funding from the City of London Corporation.

http://www.cityoflondon.gov.uk (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

On successful completion of the apprenticeship, we aim to offer a permanent role within the team if a position is available. Alternatively, we shall endeavour to secure an alternative position within the City of London Corporation.

Ask a question

The contact for this apprenticeship is:

City of London Corporation

Andrew Green

Andrew.Green@cityoflondon.gov.uk

The reference code for this apprenticeship is VAC1000278274.

Apply now

Closes in 14 days (Friday 4 October)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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