Grassroots Support Apprentice

Summary

Supporting Staffordshire Football to create safe and inclusive environments where everyone can achieve their football aspirations. The successful candidate will assist in the efficient running of the Football Services department.

Annual wage: £12,147.20 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday - Friday. You may be required to work the odd evening or weekend. Days and times to be confirmed.
36 hours a week
Possible start date: Monday 14 October
Duration: 1 Year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

To administer the Associations Members Support Helpdesk functions, acting as the first point of contact for all enquiries
To take all telephone enquiries, offering guidance and support as required to internal and external customers
Coordinate office activities and operations to ensure efficiency and compliance across the Football Services functions
Taking and imputing telephone and online Payments
Provide administration support to safeguarding programmes, activities, events and communications
Accurately imputing and retrieving data from the Whole Game System (The FA’s IT System) and other relevant data input as required

Where you’ll work

DYSON COURT

STAFFORDSHIRE TECHNOLOGY PARK

BEACONSIDE

STAFFORD

ST18 0LQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

NEWCASTLE AND STAFFORD COLLEGES GROUP

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner Level 2 Apprenticeship Standard
https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1
20% off the job training

Requirements

Desirable qualifications

GCSE or equivalent in:

English & maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Analytical skills
Logical
Team working
Initiative
Non judgemental
Patience

Other requirements

Throughout the apprenticeship process i.e. teaching, learning and assessment, you will be fully prepared to complete an End Point Assessment where you will be assessed through a combination of testing in controlled conditions, evidence produced in the workplace and recorded interview, therefore comprehensively examining the work you have completed. Interviews will be on-going and the vacancy will be withdrawn early if a suitable candidate is appointed. Please therefore complete your application as soon as possible.

About this company

The Staffordshire Football Association is the guardian of our national game in the County. Responsible for efficiently governing and developing the local game, the Staffordshire FA strives to positively influence participation for all in football. We aim to ensure the long term future of the game by providing the best possible environment and infrastructure where football will flourish in the County for all backgrounds and abilities.

https://www.staffordshirefa.com/ (opens in new tab)

After this apprenticeship

Upon successful completion of your apprenticeship, you will have the opportunity to apply for any appropriate vacancy available at that time. It is our commitment to offer a permanent position wherever possible upon completion of your level 2 with the potential to progress to your level 3 qualification.

Ask a question

The contact for this apprenticeship is:

NEWCASTLE AND STAFFORD COLLEGES GROUP

The Apprenticeship Hub

apprenticeships@nscg.ac.uk

01785 275661

The reference code for this apprenticeship is VAC1000278273.

Apply now

Closes in 15 days (Tuesday 8 October at 11:59pm)

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