Customer Service Apprentice

LISTERS CENTRAL LIMITED

STOKE ON TRENT, ST4 2RS

Closes in 12 days (Sunday 6 October at 11:59pm)

Posted on 20 September 2024

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Summary

This is a brilliant opportunity to learn and develop your customer service skills in a forward facing role whilst supporting our busy Customer Services team. You will be working closely with other departments to work effectively as a group.

Annual wage
£14,560 a year

Minimum wage rates (opens in new tab)

Wage increase after qualification £24 - £25k

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 08:00 - 16:30

40 hours a week

Possible start date

Monday 14 October

Duration

1 Year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Answering calls from our customers
  • Answering emails from our customers and other departments
  • Help to investigate and resolve complaints
  • Organise our Service Engineers schedule by arranging customer visits
  • Seeing and helping customers with queries when they come on site

Where you’ll work

UNIT 2

GOVAN ROAD

FENTON INDUSTRIAL ESTATE

STOKE ON TRENT

ST4 2RS

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

NEWCASTLE AND STAFFORD COLLEGES GROUP

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    • Customer Service Practitioner Level 2 Apprenticeship Standard
    • NSCG Newcastle-under-Lyme College once a week 

    Requirements

    Essential qualifications

    GCSE in:

    • English (grade 4 and above)
    • Maths (grade 4 and above)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • Attention to detail
    • Problem solving skills
    • Team working

    About this company

    Lister Window Systems are a UK manufacturer of PVC & Aluminium windows and doors, based in Fenton, Stoke-on-Trent

    https://www.listerwindows.co.uk/listers-stoke/ (opens in new tab)

    Company benefits

    Health cash plan with money back for eye / dental and other appointments

    After this apprenticeship

    • Could lead to a full time role

    Ask a question

    The contact for this apprenticeship is:

    NEWCASTLE AND STAFFORD COLLEGES GROUP

    The Apprenticeship Hub

    apprenticeships@nscg.ac.uk

    01782254287

    The reference code for this apprenticeship is VAC1000278247.

    Apply now

    Closes in 12 days (Sunday 6 October at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.