Customer Service Apprentice

Summary

New opportunity for a confident and professional individual with good communication skills to provide administration and customer service support at Knowle House Surgery. This is a fantastic opportunity for the right candidate.

Annual wage: £9,984 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Shifts between Monday - Friday 7.45am - 6.30pm in line with our reception/admin teams. Some weekend work and extended access shifts on rotation required. Shift times will be discussed with the employer.
30 hours a week
Possible start date: Friday 25 October
Duration: 1 Year 3 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Answering incoming telephone calls and book appointments.
Responding to enquires made by telephone, klinik’s or in person.
Maintaining accurate and effective patient records via our clinical system
Maintaining confidentiality and data protection standards at all times
Carrying out various administration tasks as directed by your line manager

Where you’ll work

4 MEAVY WAY

PLYMOUTH

PL5 3JB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CITY COLLEGE PLYMOUTH

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

On succesful completion of the apprenticeship, you will receive a Customer Service Level 2 Standard
This apprenticeship is in conjunction with City College Plymouth, learning is remote with frequent assesor visits

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade C/4)
Maths (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Presentation skills
Administrative skills
Logical
Team working
Initiative
Non judgemental
Patience
Reliable and punctual
Positive attitude

About this company

Knowle House is a GP Surgery offering high standard doctor and nursing care to our practice of nearly 13000 patients.

https://www.knowlehousesurgery.co.uk/ (opens in new tab)

After this apprenticeship

Employment opportunities may be offered to the successful candidate on completion of apprenticeship

Ask a question

The contact for this apprenticeship is: