Business Administrator Apprentice

Summary

As a member of the Customer Service Team, you will be a key part of the customer journey, from the initial enquiry to aftersales support. You will work closely with our dispatch, purchasing and technical teams to ensure customer needs are met and expectations are exceeded.

Annual wage: £13,312 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday, 08:30 - 16:30. Includes 30 min lunch break which is unpaid.
40 hours a week
Possible start date: Monday 28 October
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Sales Support: Assist the sales team with administrative tasks, including preparing quotes, processing orders and customer follow up via the ticketing system.
Technical knowledge: Work proactively with technical departments to ensure customer queries are answered promptly to facilitate order placement.
Customer Service: Provide excellent customer service. Handle customer enquiries via phone and email, providing timely and accurate information.
Data Management: Maintain and update sales databases and CRM systems, ensuring data accuracy and integrity.
Coordination: Liaise with other departments to ensure smooth order processing and delivery.

Where you’ll work

Pindar Road

Hoddesdon

EN11 0BZ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HERTFORD REGIONAL COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Working towards completing Level 3 Business Administration Apprenticeship Standard.
Work based learning with monthly attendance at Hertford Regional College for workshops with the Assessor.

Requirements

Essential qualifications

GCSE in:

English (grade 4-9)
Maths (grade 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Organisation skills
Team working
Initiative
Motivated
Ability to work independently
Microsoft Office
Willing to learn

Other requirements

Desk based position monitoring emails and answering phone calls.

About this company

Originally established by engineers in Roydon, Essex, specialises in providing businesses with specialised tools and expertise. After relocating to Hoddesdon, Hertfordshire in 2003, we have continued to expand. A head office and engineering department based in the UK, Allendale sources products globally to offer competitive prices and cutting-edge technology. Providing a diverse product range includes precision machining systems, measuring instruments, machine tapping heads, protective cases, ultrasonic cleaners, high-grade WiFi antennas, and more.

https://www.allendale-group.com/ (opens in new tab)

After this apprenticeship

There will be opportunities for progression and a permanent position subject to performance.

Ask a question

The contact for this apprenticeship is:

HERTFORD REGIONAL COLLEGE

The Apprenticeship Team

apprenticeship@hrc.ac.uk

01992411572

The reference code for this apprenticeship is VAC1000278221.

Apply now

Closes in 20 days (Friday 18 October at 11:59pm)

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