IT Apprenticeship

THE ONE POINT LIMITED

HESSLE, HU13 0GD

Closes in 12 days (Wednesday 9 October)

Posted on 20 September 2024

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Summary

The One Point - a leading IT company in Hull who are offering a fantastic opportunity for an IT Apprentice to join their team. Their team of highly trained and knowledgeable Microsoft-accredited experts will provide clients with 24/7 monitoring and support, cyber-attack prevention and full protection from data breaches.

Annual wage
£13,000 a year

Minimum wage rates (opens in new tab)

Regular salary reviews with an increase at 12 months

Training course
Information communications technician (level 3)
Hours
Working Monday-Friday, 9 AM - 5 PM

37 hours a week

Possible start date

Sunday 20 October

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • This is a field technician-based role
  • Technical support for hardware and software systems
  • Performing diagnostic tests, modifications to software and hardware
  • Network installation and monitoring
  • Installing and supporting VOIP
  • Working with routers and switches
  • Fault finding on customer networks
  • Laptop/PC repairs and upgrades

Where you’ll work

THE VIEW

BRIDGEHEAD BUSINESS PARK

MEADOW ROAD

HESSLE

HU13 0GD

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BALTIC TRAINING SERVICES LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

    • Your training plan

    As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.

    You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.

    Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.

    • COURSE 1 - Role of an IT Technician
    • COURSE 2 - IT Troubleshooting Tools & Techniques
    • COURSE 3 - Working with Client Architecture
    • COURSE 4 - Upgrading & Maintaining Client Architecture
    • COURSE 5 - Working with Network Architecture
    • COURSE 6 - Cloud & Virtualisation

    Your training will be delivered in 2 day blocks every 4-6-weeks; this will be in our online SMART classrooms. Upon successful completion of the apprenticeship, you will receive a level 3 Information Communications Technician qualification. 

    Requirements

    Essential qualifications

    GCSE in:

    • English (grade 4/C)
    • Maths (grade 5/C)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • Attention to detail
    • Customer care skills
    • Problem solving skills
    • Logical
    • Team working

    Other requirements

    This is a field based role which will require a driving licence. A company van will be provided and expenses will be paid for.

    About this company

    Their team of highly trained and knowledgeable Microsoft-accredited experts provide clients with 24/7 monitoring and support, cyber attack prevention and full protection from data breaches.

    https://www.theonepoint.co.uk/ (opens in new tab)

    Company benefits

    28 Days Annual Leave Onsite car park Fuel card provided Expenses card provided Access to own company van Protected learning time and funded certifications such as Microsoft Staff socials Increased annual leave entitlement with tenure

    After this apprenticeship

    This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Technician. 

    Ask a question

    The contact for this apprenticeship is:

    BALTIC TRAINING SERVICES LIMITED

    Millie Stokl

    millie.stokle@balticapprenticeships.com

    07822019158

    The reference code for this apprenticeship is VAC1000278218.

    Apply now

    Closes in 12 days (Wednesday 9 October)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.