Customer Service Apprentice

Summary

We're looking for a Customer Service Apprentice to join us at Burd Ward Solicitors . You will be working towards a Level 2 Customer Service qualification and will be supported by all the team whilst doing your apprenticeship.

Annual wage: £11,648 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday to Friday,9am to 5pm
35 hours a week
Possible start date: Monday 7 October
Duration: 1 Year 3 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Answering Calls
Transferring calls to different departments
Diary Management
Making appointments
Taking card payments
Daily post and franking
Archiving files
Retrieving archived files
General Filing
Stock control of stationary and consumables
Keeping interview rooms and boardroom stocked and tidy
General Administration duties

Where you’ll work

23-27 SEAVIEW ROAD

WALLASEY

CH45 4QT

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WIRRAL METROPOLITAN COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Level 2 Customer Service Practitioner apprenticeship standard, including:

Knowledge, Skills and Behaviours
Level 1/2 Functional Skills maths (if required)
Level 1/2 Functional Skills English (if required)
End-Point Assessment

Requirements

Desirable qualifications

GCSE in:

English (grade C/4)
Maths (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills

About this company

As one of the Wirral’s most respected law firms we service the needs of clients from across the region and offer a wide range of legal services from property services to personal injury. We pride ourselves on our friendly, no nonsense approach and our whole team are committed to providing best value advice by putting you, the client at the heart of everything they do.

https://www.burdward.co.uk/ (opens in new tab)

After this apprenticeship

Possibility of a full-time position upon successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is: