L3 Digital Support Technician (Learning Systems Apprentice ) – Howdens – Raunds, NN9 6RJ – Find an apprenticeship

Summary

The apprentice will work closely with the L&D Systems Manager and Senior Learning Designer to provide configuration, administration and issue support on the Learning and Development system. They will create and maintain L&D resources utilising software, e.g. Adobe Creative Cloud and Articulate. The apprentice will report to the L&D Systems Manager.

Annual wage: £18,000 a year
Minimum wage rates (opens in new tab)
Training course: Digital support technician (level 3)
Hours: Monday - Friday. Shifts to be confirmed.
37 hours a week
Possible start date: Monday 14 October
Duration: 1 Year 4 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Administrating the Academy; completing regular activities including creating events and sessions, submitting rosters, uploading certificates, and managing the catalogue, systems guides, vendors and trainers
Configurating the Academy; completing regular activities including creating groups, submitting learning assignments, building reports and dashboards, creating evaluations and setting emails
Designing L&D resources (e.g. materials, online courses, videos etc) which are simple and engaging
Actioning Academy queries and finding solutions to issues raised by system users
Monitoring L&D mailboxes and responding within the timeframe set out within the SLAs.
Maintaining personal development to ensure a constant evolution of skills

Key Performance Indicators

Activities completed accurately, on time and to a high standard
Positive feedback from stakeholders about the service provided and the standard of L&D resources
Maintaining an accurate Personal Development Plan and keeping on track with the requirements of the apprenticeship qualification

This job description is an initial outline of the main duties and responsibilities and is not intended to be an all-inclusive list and therefore may be subject to amendment or change at any time in order to reasonably accommodate current business requirements.

Where you’ll work

Raunds 2

100 Scalley Way, Raunds

Wellingborough

NN9 6RJ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

TECHNICAL PROFESSIONALS LIMITED

Your training course

Digital support technician (level 3)

Equal to A level

Course contents

use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.

use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.

apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.

provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols

operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases

communicate effectively through a variety of different channels using terminology appropriate to the audience

use digital resources to extend own knowledge and skills relevant to their role

risk assess the organisational impact of decisions that they take

use digital systems to identify productivity and performance improvements

use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice

maintain system security in line with organisational policies.

support digital operations or digital change and transformation activities.

investigate application problems and enable resolution to maintain productivity and improve quality of service.

coach and guide stakeholders to develop their applications skills to use digital systems effectively.

monitor data to analyse systems use and provide insights to recommend use or applications developments.

support customers in the use of information, products and services through digital channels.

diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.

maintain end-user systems physically or remotely. For example: software, hardware or operating systems

provide and direct end-users to tools and resources to help them to resolve their digital problems.