Business Administration Apprenticeship

Summary

An opportunity to join the exciting and innovative team that is MBKB Training. This role is focused on supporting the operational team of MBKB with various duties and tasks such as supporting team members with data entry and processing. You will work from home and occasionally go into our Dudley office.

Annual wage

£15,000 a year

Minimum wage rates (opens in new tab)

Inclusion in REBEL – MBKB’s rewards and recognition programme which includes a staff discount scheme and wellbeing portal • Unlimited Holiday – subject to KPI’s being met • Flexible working times and location

Training course

Business administrator (level 3)

Hours

Geographical area - working from home, with some days based at Dudley office. Hours of work 8.30am - 4.30pm, Monday - Friday, flexi hour options.

37 hours a week

Possible start date

Friday 1 November

Duration

1 Year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

To operate as the Business Admin Support for the operations team:

Answer telephones, emails and social media enquires swiftly and in line with company protocol
Log enquires onto and work with our customer relationship systems
Support team members with data entry and processing
Complete audits of data
Ensure policies and procedures are complied with
Offer verbal and written feedback on audit findings
Monitor own performance levels against targets
Market and promote MBKB at all times
Attend and take active part in all team meetings, 1-1s and appraisals
Take meeting minutes
Comply with and uphold MBKB policy and procedures
General office admin/reception duties
Support directors with admin duties
Manage your own CPD file
Keep accurate records and reports
Sharing, storing and retrieved reports/data/information

Where you’ll work

4 Parsons Street

Dudley

DY1 1JJ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

MBKB LTD

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

MBKB Training constantly invests in its staffing team as such training and support is tailored to suit each team member and role.

You will undertake a Business Administration Apprenticeship programme level 3, with future development opportunities also available.

The apprenticeship covers the following modules:

IT
Record and document production
Decision making
Interpersonal Skills
Communications
Quality
Planning and Organisation
Project management
The Organisation
Value of their skills
Stakeholders
Relevant regulation
Policies
Business Fundamentals
Processes
External environmental factors
Professionalism
Personal qualities
Managing performance
Adaptability
Responsibility

Requirements

Essential qualifications

GCSE or equivalent in:

Maths and English (grade 4/C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Presentation skills
Administrative skills
Analytical skills
Logical
Team working
Initiative

Other requirements

You will work from home and occasionally go into our Dudley office.

About this company

MBKB deliver programmes built specifically around your individual company vision and values. By working with you to create a bespoke program driven by our technical knowledge and experience, we offer an unrivalled training solution. A variety of programs and routes are available each one individually tailored coached and designed around the apprentice and the Business's specific needs, we ensure all delivery adopts an exclusive approach incorporating your company’s unique ethos and culture. We do not deliver training built around qualifications as we believe in developing the individual to suit their ambitions, their role and their employer's requirements as such the qualification is a by-product of each team member becoming an advanced practitioner and extremely effective leader, every program is different, every programme is hugely successful.

http://www.mbkb.co.uk (opens in new tab)

After this apprenticeship

Contract length - 6 month trial period, then on an indefinite basis upon successful completion.

Ask a question

The contact for this apprenticeship is:

MBKB LTD

Nicki Bevan

recruit@mbkbgroup.com

07494596865

The reference code for this apprenticeship is VAC1000278153.

Apply now

Closes in 28 days (Friday 25 October at 11:59pm)

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