Marketing - Customer service Apprentice

DOGGY STYLING BOUTIQUE LTD

Cobham,, KT11 3EG

Closes in 26 days (Friday 18 October at 11:59pm)

Posted on 20 September 2024


Summary

Doggy Styling is seeking a talented individual to join them as a Customer Service / Marketing Apprentice! Doggy Styling is a haven for furry friends, offering a full spectrum of grooming services that turn tails wagging! They are a luxurious pet boutique offering high-end accessories and lifestyle products tailored for stylish canines.

Annual wage
£19,000 a year

Minimum wage rates (opens in new tab)

● Progression opportunities available

Training course
Business administrator (level 3)
Hours
● 09:15 - 17:45 ● Tuesday - Saturday ● Fully office based

36 hours a week

Possible start date

Monday 4 November

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

A Customer Service / Marketing executive deals directly with customers and acts as a go-between between the customer and Dog Groomers while also working on marketing projects to attract new customers. They will handle administrative and customer relations aspects of the business. Some of the duties include:

  • Booking/scheduling grooming services
  • Liaising with the Marketing Coordinator to drive new customers
  • Assisting the Marketing Coordinator with Content Creation
  • Handling customer complaints
  • Responding to customer requests

We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.

Where you’ll work

3 Church St

Cobham,

KT11 3EG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

M I T SKILLS LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
  • Your training plan

    • As well as employment in our boutique, you will be given the training and support you need to develop both personally and professionally.
    • Using a combination of classroom-based training, e-learning, practical training, and application of learning, you will be guided by your trainers and personal mentor along the road to success.

    More training information

    • Formal training will be provided by M I T Skills.

    Requirements

    Desirable qualifications

    GCSE in:

    • English (grade 4)
    • Mathematics (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Administrative skills
    • Number skills
    • Team working
    • Initiative
    • Patience

    About this company

    At their heart, Doggy Styling is a haven for furry friends, offering a full spectrum of grooming services that turn tails wagging! They are not just a grooming hub but a luxurious pet boutique offering high-end accessories and lifestyle products tailored for stylish canines. As a Customer Service/Marketing Apprentice, you'll have the paw-fect opportunity to improve the customer experience!

    https://doggystyling.com/ (opens in new tab)

    Company benefits

    ● 20 days holiday plus bank holidays ● Staff boutique and salon discount ● Quarterly team events ● Working with dogs ● Supportive working environment

    After this apprenticeship

    • The administration role may be a gateway to further career opportunities, such as management or senior support roles.

    Ask a question

    The contact for this apprenticeship is:

    M I T SKILLS LIMITED

    Troy Powell

    troy.powell@mitskills.com

    01932341416

    The reference code for this apprenticeship is VAC1000278151.

    Apply now

    Closes in 26 days (Friday 18 October at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.