Business Administration Apprentice

Summary

This role puts you at the heart of The Association for Cultural Enterprises as we work to support our members. You’ll be working with and learning from our small team of staff to assist them in their day-to-day work. There will be great variety within the role, all of which you’ll learn on the job with support from our fantastic team.

Annual wage

£11,648 a year

Minimum wage rates (opens in new tab)

£6.40 per hour

Training course

Business administrator (level 3)

Hours

Monday - Friday, 9.00am - 5.00pm, with a 1-hour lunch break, however some evening work may be required. We are flexible and accommodating, and working patterns can be discussed in an interview.

35 hours a week

Possible start date

Monday 14 October

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

You will work with our team to provide administrative support across all elements of our work including membership, events and finance. Training and support will be provided throughout the apprenticeship to ensure you learn new skills and gain practical experience.

Here are the some of the things you could be working towards;

Creating and sending invoices for our services including membership and events
Checking the details on invoices are correct.
Keeping our digital records up to date including marking invoices as paid and collecting membership information
Assisting with event bookings
Checking all bookings to ensure data is captured and following systems/processes that are in place
Monitor payments for membership, events and other services and chase up outstanding invoices by contacting the relevant person within a member organisation
Creating and printing resources for events such as badges, delegate lists etc.
Communicating with our members such as sending email reminders for events, helping with evaluation (such as surveys after an event) and helping with enquiries, directing them to the relevant member of the team where required
Help our team to plan any travel and accommodation they may require including record keeping for finances
Attend monthly team meetings to learn more about our work and ways you can further support our team

Where you’ll work

Unit B7 Durham Dales Centre

Castle Gardens

Stanhope

Co Durham

DL13 2FJ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

DERWENTSIDE COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard
Training for this apprenticeship will be delivered from the workplace

Requirements

Essential qualifications

GCSE in:

Maths & English (grade 4/C or equivalent)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Logical
Team working
Initiative
Non judgemental
Patience

Other requirements

Due to the nature of the role and attending events it is an age requirement for candidates to be age 18 or over. Must have good levels of communication, some IT skills and attention to detail. You will need to be organised and have a good level of number skills as well as having the enthusiasm and drive to achieve the knowledge, skills and behaviours needed for the role and apprenticeship. A full clean driving licence would also be desirable.

About this company

We are a registered charity (The Association for Cultural Enterprises), whose aim is “to provide education and training for all its members and the general public on commerce in the cultural and heritage sector; and to promote the voluntary sector for the benefit of the public by assisting voluntary organisations and charities to maximise their revenue by providing a forum for sharing information and ideas on commerce in the cultural and heritage sector”. With more than 500 member organisations (mainly in the UK but also in the EU) we help the cultural sector to learn and share ways to better generate earned income through entrepreneurial activity - retail, venue hire, picture libraries, publishing, catering, experiences, ticketing and more. We provide training and education within our flagship Cultural Enterprise Academy as well as hosting and organising a busy annual programme of conferences, face-to-face masterclasses, study days, awards (which celebrates creativity, innovation and talent in the sector) and tradeshows.

https://culturalenterprises.org.uk/ (opens in new tab)

Company benefits

Benefits include unlimited holiday policy, flexible working hours in agreement with line manager and life assurance.

After this apprenticeship

Whilst there is no automatic progression, we would explore the possibility of further training and/or a permanent role at the end of the apprenticeship, for the right individual
Alternatively, we would explore progression into the sector in another way and hope to equip you with valuable skills, knowledge and experience during the apprenticeship

Ask a question

The contact for this apprenticeship is:

DERWENTSIDE COLLEGE

Apprenticeship recruitment team

apprenticeships@derwentside.ac.uk

The reference code for this apprenticeship is VAC1000278128.

Apply now

Closes in 14 days (Friday 4 October at 11:59pm)

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