Digital support technician apprenticeship

Summary

Join our dynamic team as a Digital Support Technician apprentice! Gain hands-on experience, receive mentorship from industry experts, and develop essential skills in digital support.

Annual wage: £9,984 to £17,846.40 a year
Minimum wage rates (opens in new tab)
Training course: Digital support technician (level 3)
Hours: Monday to Friday, 11.00am - 4.00pm. Might be expected to work on Saturday.
30 hours a week
Possible start date: Thursday 17 October
Duration: 1 Year 3 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

To provide technical support to end-users, troubleshooting hardware and software issues to ensure smooth operations.
To assist in the setup, maintenance, and configuration of digital systems and equipment, including computers, printers, and network devices.
Document and track support requests using ticketing systems, ensuring timely resolution and maintaining clear communication with users.

Where you’ll work

Barking Enterprise Centre 50

50 Wakering Road

Barking

Essex

IG11 8GN

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LDN APPRENTICESHIPS LTD

Your training course

Digital support technician (level 3)

Equal to A level

Course contents

use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.

use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.

apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.

provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols

operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases

communicate effectively through a variety of different channels using terminology appropriate to the audience

use digital resources to extend own knowledge and skills relevant to their role

risk assess the organisational impact of decisions that they take

use digital systems to identify productivity and performance improvements

use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice

maintain system security in line with organisational policies.

support digital operations or digital change and transformation activities.

investigate application problems and enable resolution to maintain productivity and improve quality of service.

coach and guide stakeholders to develop their applications skills to use digital systems effectively.

monitor data to analyse systems use and provide insights to recommend use or applications developments.

support customers in the use of information, products and services through digital channels.

diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.

maintain end-user systems physically or remotely. For example: software, hardware or operating systems

provide and direct end-users to tools and resources to help them to resolve their digital problems.