Business Administration Apprenticeship
UNITEL DIRECT LIMITED
STOCKTON ON TEES, TS17 6PT
Closes in 28 days (Thursday 17 October at 11:59pm)
Posted on 19 September 2024
Contents
Summary
We are looking for keen an individual who is passionate about delivering a tailored customer service approach to help provide our customers with the best possible outcome for their circumstances. You will be dealing with general enquiries such as, taking payments and advising customers of missing payments as well as other duties.
- Annual wage
- £12,480 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday (exact hours to be confirmed).
37 hours a week
- Possible start date
-
Thursday 24 October
- Duration
-
1 Year 6 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Taking inbound calls from customers with the aim for first contact resolution
- Dealing with general enquiries such as, taking payments and advising customers of missing payments
- Providing technical support for our telecommunications and online advertising customers
- Raising faults and internal work tickets
- Liaising both internally with different departments and externally through partner companies to resolve customer queries
- Carrying out any other ad hoc administration duties where necessary
Where you’ll work
VICTORIA HOUSE 1ST FLOOR
PEARSON WAY
THORNABY
STOCKTON ON TEES
TS17 6PT
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
ITEC NORTH EAST LIMITED
Your training course
Business administrator (level 3)
Equal to A level
Course contents
Your training plan
Level 3 Business Administrator Apprenticeship Standard which includes:
- Level 2 Functional Skills in maths and English (if required)
- End-Point Assessment (EPA)
Via your ITEC tutor and on-the-job training, you'll get the opportunity to learn:
- IT
- Record and document production
- Decision making
- Interpersonal skills
- Communication
- Quality
- Planning and organisation
- Project management
- Relevant regulation
- Policies
- External environment factors
Requirements
Desirable qualifications
GCSE or equivalent in:
- English (grade 4)
- Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
- Initiative
About this company
Unitel Direct Limited is one of largest independently owned companies in the UK supplying telephone, broadband, mobiles, utilities & web services to businesses all over the UK.
After this apprenticeship
Possibility of a full-time position upon the completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
ITEC NORTH EAST LIMITED
The reference code for this apprenticeship is VAC1000278097.
Apply now
Closes in 28 days (Thursday 17 October at 11:59pm)
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