Business Administration Apprenticeship

Summary

As a business administration apprentice at ITEC NE Ltd you will work within the central administrative team and support the Funding & Administration Manager in providing an efficient and streamlined service to the business with regard to all short course provision.

Annual wage

£12,313.60 a year

Minimum wage rates (opens in new tab)

£6.40 an hour

Training course

Business administrator (level 3)

Hours

Monday - Thursday, 8.30am - 4.30pm. Friday, 8.30am - 4.00pm.

37 hours a week

Possible start date

Thursday 24 October

Duration

1 Year 4 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Key responsibilities and duties:

Ensure all documentation for short courses delivered by Itec NE Ltd is timely, accurate and compliant (start, leaver, achievement and tracking paperwork)
Complete eligibility checks on potential learners
Send enrolment paperwork to learners for short course provision
Contact learners to arrange course induction
Manage and maintain the short course central tracking system
Monitor status of short course learners
Update short course information onto Itec NE Ltd’s MIS
Register and claim learners achievements with the relative awarding bodies
Collate short course evaluations and provide statistics and trends
To process and track all learner destination and progression information once learning is complete and to produce accurate reporting
Respond to telephone and email queries from external and internal stakeholders in a timely manner
Attend meetings as note taker as required and type up meeting minutes
Manage room bookings for all centres
Meet and greet visitors
Manage incoming and outgoing post
To process and record all incoming certificates and send to learners
Invigilate centre and remote examinations
Upload job vacancies to Itec NE Ltd’s website for apprenticeship provision

Where you’ll work

ITEC House

Hilton Road

Newton Aycliffe

Co. Durham

DL5 6EN

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ITEC NORTH EAST LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administrator Apprenticeship Standard qualification which includes:

Level 2 Functional Skills in maths and English (if required)
End-Point Assessment (EPA)

Via your ITEC tutor and on-the-job training, you'll get the opportunity to learn:

IT
Record and document production
Decision making
Interpersonal skills
Communication
Quality
Planning and organisation
Project management
Relevant regulation
Policies
External environment factors

Training 2 days a month via Zoom & 2 days in the workplace.

Requirements

Desirable qualifications

GCSE or equivalent in:

Maths & English (grade 9-4 or A*-C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working

About this company

ITEC North East have celebrated over 35 years of educational excellence, delivering a portfolio of vocational apprenticeships across several occupational sectors. We are a not for profit, inspiring and independent training provider with registered charitable status.

https://www.itecne.co.uk/ (opens in new tab)

After this apprenticeship

Potential of a permanent role following the apprenticeship programme.

Ask a question

The contact for this apprenticeship is:

ITEC NORTH EAST LIMITED

Laura McMaster

l.mcmaster@itecne.co.uk

07970845393

The reference code for this apprenticeship is VAC1000278093.

Apply now

Closes in 27 days (Thursday 17 October at 11:59pm)

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