Business Administration Level 3 Apprentice

Summary

Heaton Community Centre CIO are now looking for a motivated individual to join their team, they’re looking for someone who is community minded, honest, reliable and a good problem solver. If you’re looking to achieve your Business Administration Level 3 qualification whilst gaining valuable work experience - this is the perfect opportunity for you!

Annual wage: £9,984 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: 30 hours per week Monday - Thursday 07:30 - 16:00 (subject to change), with 1-hour lunch break
30 hours a week
Possible start date: Monday 21 October
Duration: 1 Year 3 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Liaise and support the Centre Manager to ensure the efficient operation of the reception office
Answering phone calls, supporting community group users and visitors, taking function and childcare bookings, allowing access to approved visitors and centre users, as well as invoicing responsibilities
Basic cuties such as filing, typing, copying, binding and scanning
Maintaining records of transactions undertaken in an honest and trustworthy way
Data processing and being able to follow the General Data Protection Act
Ensure the operation of equipment by completing preventive maintenance requirements and calling for repairs
Duties may be amended from time to time for the continued wellbeing of Heaton Community Centre

Where you’ll work

Heaton Complex

NE6 5DY

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

GATESHEAD COUNCIL

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

On Point Apprenticeships programmes are delivered through a mixture of face-to-face and virtual methods by our fully qualified and industry experienced apprentice training team. Using their expert knowledge gained from time spent in the industry, we've tailored our programmes to use the most up-to-date tools and technologies so that the skills we create can be used directly in the workplace. As one of our learners, you'll benefit from coaching, help and guidance from our dedicated team whose job it is to ensure your success. Successful completion of this apprenticeship gives you an accredited Business Administration Level 3 Apprenticeship qualification.

Requirements

Essential qualifications

GCSE or equivalent in:

Maths (grade 4)
English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail

About this company

Heaton Community Centre (HCC) is a Charity Incorporated Organisation and opened in 1985 with the aim to empower the local people and provide affordable amenities.

After this apprenticeship

To be decided at the end of the apprenticeship, potential full-time post for the right candidate.

Ask a question

The contact for this apprenticeship is:

GATESHEAD COUNCIL

The reference code for this apprenticeship is VAC1000278087.

Apply now

Closes in 20 days (Thursday 10 October)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

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