Ford Vehicle Parts Advisor Apprentice - Orpington

VERTU MOTORS PLC

Orpington, BR6 7LP

Closes on Thursday 31 October

Posted on 19 September 2024

Print

Contents

Summary

Working in a service department, the Apprentice will train in a number of areas including improving customer relations, monitoring and dealing with customer problems. Level 2 Apprenticeship.

Annual wage
£13,312 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Saturday, 08:30 - 17:30. If Saturday is worked, you will get a day off during the week. Total hours per week: 40.00

40 hours a week

Possible start date

Friday 1 November

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Working in an exciting and busy environment the Customer Service Advisor Apprentice will be the front-line support for the busy service department
  • The Apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations

The apprentice’s role will include the following:

  • Dealing with customers both face to face and by telephone
  • To process and solve customer service complaints
  • Look to promote continuous improvement in customer service

Where you’ll work

Sevenoaks Road

Orpington

BR6 7LP

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SKILLNET LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    Customer Service Practitioner Level 2 Apprenticeship Standard:

    • Full training will be provided
    • Good communication skills both verbal and written
    • Training will be completed in-house
    • A skills coach will visit every 28 days to update training

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • English and Maths (grade 4/C or above)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • No skills required
    • Full training will be provided

    About this company

    At Bristol Street Motors, we have 20 Ford dealerships across the UK, which stock a superb range of new Ford cars and used Ford vehicles. On every visit to one of our Ford dealers, you will receive a warm and friendly welcome from our fantastic team members, who are brand specialists, and will provide you with expert knowledge to answer any questions you may have, helping you to find your dream Ford. From the popular Fiesta and Focus to the classic Mustang and Mondeo, we've got a great range of Ford models for you to choose from. Whether you're looking for a new or used Ford or a commercial or family vehicle, you'll be able to find it at Bristol Street Motors Ford.

    After this apprenticeship

    • A full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership

    Future prospects are endless:

    • By having a highly regarded set of skills, Apprentices can go on to develop their career within any other areas of commerce they may be interested in

    Ask a question

    The contact for this apprenticeship is:

    SKILLNET LIMITED

    Jose Faria

    jose.faria@skillnet.org.uk

    0192326165

    The reference code for this apprenticeship is VAC1000278084.

    Apply now

    Closes on Thursday 31 October

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.