Receptionist/Administrator Apprentice

Summary

This is an exciting opportunity to join a busy reception within our GP practise. We are looking to recruit a self-motivated, innovative individual with excellent attention to detail and interpersonal skills.

Annual wage: £9,984 to £17,846.40 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: 8.30am until 5.00pm, Monday – Friday
30 hours a week
Possible start date: Monday 20 January
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to:

Greeting and directing patients
Effective use of the appointment system
Booking appointments
The processing of information
Assisting patients as required
Answer incoming phone calls, transferring calls or dealing with the callers’ request appropriately
Initiating contact with and responding to, requests from patients, team members and external agencies
Processing and distributing incoming (and outgoing) mail (both paper and electronic)
Clinically code data on SystmOne
Photocopy documentation as required
Data entry of new and temporary registrations and relevant patient information as required
Direct requests for information, i.e., SAR, insurance/solicitors’ letters and DVLA forms to the administrative team
Manage all queries as necessary in an efficient manner
Maintain a clean, tidy, effective working area at all times
Monitor and maintain the reception area and notice boards
Support all clinical staff with general tasks as requested

Where you’ll work

318 WESTDALE LANE

MAPPERLEY

NOTTINGHAM

NG3 6EU

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

MILLBROOK MANAGEMENT SERVICES LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Training TBC

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Initiative

Other requirements

Flexibility to work outside of core office hours. Disclosure Barring Service (DBS) check

About this company

At Unity Surgery we provide professional, accessible, high quality, comprehensive healthcare services that inspires confidence in our patients and our community.

http://www.unitysurgery.co.uk (opens in new tab)

After this apprenticeship

If the Apprenticeship is successful there are excellent progression and development opportunities.

Ask a question

The contact for this apprenticeship is:

MILLBROOK MANAGEMENT SERVICES LIMITED

Recruitment

recruitment@prostartuk.co.uk

01159468182

The reference code for this apprenticeship is VAC1000278074.

Apply now

Closes on Wednesday 1 January

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