Apprentice Business Administrator

Summary

The Energy Save Experts team is growing and is actively seeking a motivated and committed Business Administrator to join our successful Post Sales Quality team. The chosen candidate will have responsibility for ensuring a smooth and compliant customer journey by maintaining regular communication with customers and suppliers.

Annual wage: £14,625 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday, 9.00am - 5.00pm. (1-hour allocated for lunch).
37 hours a week
Possible start date: Friday 1 November
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

As a Business Administrator, your role involves ensuring that sales entering the quality assessment process are handled promptly in line with the company's service level agreements.

You will be responsible for processing new energy supply contracts
Resolving any supplier rejections or objections and referring any discrepancies back to sales agents in a timely and professional manner
Handling data entry tasks to keep records up-to-date
Additionally, you will be responsible for updating clients on the progress of their energy switch
Lastly, you'll provide general office support, such as making copies, scanning documents, and organising files

In summary, the ideal candidate for the position of Business Administrator should possess qualities such as keen attention to detail, IT proficiency, excellent communication skills, a strong spirit of teamwork, exceptional administrative abilities, outstanding customer service skills, and the capacity to work swiftly and accurately. These qualities are essential for the effective management and success of our operations.

Where you’ll work

The Old Post Office

Victoria Street

Derby

DE1 1EQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

DCG

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will achieve a Level 3 Business Administrator Apprenticeship qualification.

The training will be delivered by Derby College and will be provided in the workplace and onsite at the College.

The training schedule has yet to be agreed upon, further details will be made available at a later date.

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade C/4 or above)
Maths (grade C/4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Team working
Initiative
Non judgemental
Patience

Other requirements

If we are interested in taking your application further, you will receive an email from a derby college email address (niall.nanson@derby-college.ac.uk). Please make sure that you check your inbox as well as your spam/junk folders, so you do not miss out on the opportunity to apply.

About this company

Energy Save Experts are one of the UK's fastest-growing business price comparison and switching services, headquartered in Derby, with additional offices in Manchester and Newcastle. Our core mission is to provide customers with impartial, comprehensive, and free advice on utilities, including business electricity, gas, and telecom services. By assisting customers in switching suppliers, our aim is to save them time, money, and energy, making their utility choices as efficient and cost-effective as possible.

https://www.energysaveexperts.co.uk/ (opens in new tab)

Company benefits

Competitive holiday entitlement. Employee discount scheme. Regular incentives and rewards. A secure future through our Pension plan. Refer a Friend Scheme rewarding up to £500 in vouchers.

After this apprenticeship

Upon successful completion of the apprenticeship, you will have the skills, knowledge and qualification to pursue an ongoing career in the industry, and may move into roles such as:

Customer operations advisor
Energy sales advisor

Ask a question

The contact for this apprenticeship is:

DCG

Niall Nanson

niall.nanson@derby-college.ac.uk

01332 387420

The reference code for this apprenticeship is VAC1000278064.

Apply now

Closes in 14 days (Friday 4 October at 11:59pm)

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